PS MURRAY PRINCESS - A TO Z HELPFUL INFORMATION

The following information is a guide only and is subject to change. Kindly note that is your responsibility to ensure you have all the correct documents including visa, health and passport requirements. Please check with your local authorities before you depart. For information & details of passenger responsibilities please refer to the passenger cruise contract.

ACCOMMODATION - 60 cabins and staterooms each with private bathroom ensuite, adjustable air-conditioning, electric blankets, soaps, shampoo and towels, serviced daily. Each cabin is approximately 12 sq metres

AIR CONDITIONING - All cabins and inside public areas are fully air-conditioned. An adjustable air conditioning outlet is located in the bathroom section of your cabin or above your main door.

BAGGAGE - Baggage is limited to what you can stow in your cabins, so you would be advised not to over pack. All bags must be clearly labelled with your name and cabin number. Bags have to be handled by crew and we would appreciate a weight limit of 20kg

BARS – Normal closing time for bar services is 12 midnight. Our licensing laws do not permit alcohol to be brought onboard by passengers.

BIRTHDAYS & SPECIAL OCCASIONS - You may want to order a cake, champagne or make some other celebratory arrangement for that special occasion. Please give two weeks notice before sailing.

BOARDING - The vessel departs from Mary Ann Reserve, Mannum every Friday and Monday at 4.30pm – boarding is from 2.30pm. Please present your ticket and photo identification along with your luggage at the wharf from 2.30pm on the day of travel. These times apply for all cruises unless otherwise stated.
Breakfast: 7.30am or 8am - 9am
Lunch 12.30pm
Dinner 7.00pm.

CAR PARKING - Car parking is available at Mannum subject to availability – pre-bookings are essential. A separate Car Parking Travel Voucher will be included in your Captain Cook Cruises ticket information if arrangements have been made on your behalf. Please check your documents carefully. After your luggage has been stowed on the ship, staff members will direct you to parking facilities. Please note every care will be taken but parking is at the passenger’s risk.

CASH FREE - For your convenience we operate a cashless bar system. A credit card imprint will be taken on boarding as a security. You may use your Cruise Account for onboard drinks, souvenir purchases and some optional shore excursions. Your Cruise Account must be settled prior to disembarkation. $AUD Travellers cheques, cash or credit card (American Express, Visa, MasterCard, Bankcard & Diners) will be accepted for payment of your account, however we advise personal cheques cannot be accepted.

COFFEE & TEA - Complimentary coffee & tea are available, 24 hours in the Paddlewheel Lounge.
DINING - Dining aboard Murray Princess includes delicious table d'hote menus, Captain's Dinner and buffet dining, with a special campfire barbecue (seven and four night cruises only). Breakfasts are buffet style. There is one sitting for all meals.

DISEMBARKATION - Please leave your labelled luggage outside your cabin door prior to breakfast on the final day and your cabin key in the outside of the door. Luggage will be taken ashore by ships crew All cabin accounts must be settled the evening prior to disembarkation.

DRESS – During the day, sportswear and casual clothes are suggested. We kindly ask that you do not wear bathing suits, singlets or brief attire in public rooms and lounges, especially in the Dining Room. Footwear is requested in both the Dining Room and Lounges. During the evening smart casual wear is recommended – an open neck shirt and slacks for gentlemen and a dress, skirt and blouse or pants outfit for the ladies. At the Captains Dinner on the final night of the cruise, a jacket and tie would not be out of place for gentlemen and a cocktail dress or pants outfit for the ladies. Be sure to bring a sun visor or hat, sunglasses (Polaroid) and good sun blocks. Sandals, low-heeled deck shoes and tennis shoes are most suitable on deck and for shore excursions.

DRINKING WATER – The water from your cabin tap is not suitable for drinking. Spring water is supplied in your cabin - please feel free to refill the container from the spring water available in the Aft Lounge

ELECTRICS - The ships electricity is AC 240 volts 50 cycle (standard electrical power used in Australia). You are welcome to bring your own shavers and hairdryers.

ENGINE ROOM TOURS - We regret due to insurance constraints, we are unable to conduct engine room tours.

EXCURSIONS – During the cruise a number of shore excursions are available (charges may apply to some optional tours). You may also be requested to book your preferred times for excursions. As a courtesy to your fellow passengers, please be prompt to your marshalling station (details will be provided in your daily onboard itinerary) with any items you may need including sunglasses, sunscreen, hat or walking shoes.

EXERCISE EQUIPMENT - is located on the sun deck - passengers under the age of 16 are not permitted to use the equipment without a supervising adult. Use of equipment is at own risk.

FACILITIES - Two spas, two saunas, sun deck, two bars, two lounges, single-sitting dining saloon, speed boat, gift shop, library and video, lift, guest laundry and 24-hour tea and coffee facilities.

FANCY DRESS – On the 7 & 4-night cruise there is an optional fancy dress evening. Costumes may be hired onboard for a small fee.

GIFT SHOP - The Gift Shop is located on Chaffey Deck and contains a selection of souvenirs, toiletries, film and hats.

LAUNDRY - A washing machine, tub and ironing board are available for passenger use in the ship’s laundry on Chaffey Deck. Washing powder can be purchased at the Souvenir shop. Laundry times are 7am to 3pm.

LIBRARY - a selection of books is available for your reading pleasure in the upper level of the Paddlewheel lounge, kindly return or swap the books so that others can also enjoy them.

LIFT - The ship’s lift operates between Sturt, Cadell and Randell Decks and is located at the aft end of the ship. The following public rooms are situated on decks without lift access: Chaffey Deck - Sauna, Spa, Laundry and Souvenir Shop (accessible by stairwells only); Sun Deck - (accessible by a steep shallow set of stairs only)

MEDICAL- The ships crew does not include a doctor, however the Ship’s Officers are trained in First Aid. There is no pharmacy onboard. Please ensure you bring adequate prescription medicines you may require.

MEDICAL - FITNESS TO TRAVEL - The passenger warrants that they are physically fit and capable of undertaking the cruise. A certificate of fitness of travel by your doctor is required for passengers over 75 years of age and/or passengers with limited mobility. For full details please refer to the Passenger Cruise Contract.

ONBOARD CHARGES - These charges are not included in your cruise fare and are payable at the conclusion of your cruise (we regret they cannot be prepaid). All amounts are charged to your onboard cabin account, payable at the end of your cruise by credit card, cash or traveller’s cheque (AUD). Please note surcharges are subject to change. Click here for details.

PASSENGER CRUISE CONTRACT - Tickets are issued subject to the terms and conditions of the Passengers Cruise Contract.

SMOKING - Please be advised that the Sun Deck, all cabins and public rooms are non-smoking. Smoking is permitted on the outside decks only. As a courtesy to your fellow passengers please refrain from smoking pipes and cigars. Cigarettes are not sold onboard.

SPA & SAUNA - The spa and saunas are open for bookings between 9.00am and 9.00pm. Passengers under 16 years of age are not permitted without a supervising adult. Use of equipment is at own risk.

SPECIAL DIETS - Passengers requiring special meals should advise the Company in writing at least two weeks prior to sailing and discuss with Cruise Director on boarding.

SWIMMING - If you wish to swim in the river please seek advise from one of our deck staff as to the easiest and safest method of doing so.

TIPPING - Tipping is always a personal matter and depends on whether you have enjoyed the service you receive. As a general rule, tipping is not necessary.

TOWELS – Help us save water & the environment. If you would like your towel washed and replaced, please leave it on the bathroom floor for collection – if not, hang your towels on the bathroom towel rack to allow them to dry for re-use.

TRANSFERS FROM ADELAIDE - Coach transfers are available between Rockford Hotel (164 Hindley St, Adelaide) and Mannum (approx 90 minutes). Pre-bookings are essential and additional charges may apply. A separate Coach Transfer Travel Voucher will be included in your Captain Cook Cruises ticket information if arrangements have been made on your behalf. Please check your documents carefully.

TURNDOWN - Each evening while you are dining, a stewardess will conduct evening bed turndown and leave a copy of the following day's itinerary.

URGENT TELEPHONE MESSAGES -The ship has an efficient emergency VHF radio link with shore management at the Mannum office, telephone (08) 8569 2511. Urgent messages can also be sent from the ship. Mobile phone coverage is limited.

VALUABLES - For our convenience valuables may be lodged with the Captain for safe keeping in the Captain’s safe. The company accepts no liability.

WEATHER – Rain or shine, waters on the Murray always make for smooth sailing. As a guide, expected seasonal temperatures range from 16-35 degrees Celsius during summer and 6-17 degrees Celsius during winter.

WHEELHOUSE - Wheelhouse tours are conducted during the voyage. Please see the Cruise Director for details.