Maui Car Hire in New Zealand

Rates are Valid for Australian and New Zealand Residents Only

 Maui New Zealand Depots: Auckland, Christchurch and Queenstown

AVAILABLE VEHICLES
ECMR	ICAR	FCAR	IWAR
FWAR	LVAR	PFAR

Rate Includes:

• Unlimited kilometres
• Vehicle insurance (excess applies, see information under the heading “for your protection – vehicle
  excess”)
• 12.5% GST
• Extra driver fees
• One-way rental fees
• Airport transfer on pick-up and drop-off
• Travel wallet including map of New Zealand with driving tips and travel information
• Supermarket Discount Card

Maui Premium Package:
The Maui Premium Package for car rentals is NZ$19 per day (maximum charge of NZ$570 per rental) and is
in addition to the daily gross vehicle rate.
The Maui Premium Package component is commissionable along with the vehicle component of the rental.

Inclusions are:

• Excess Reduction Option 2*
  * Excess Reduction Option 2 - This option reduces the excess from NZ$1800 to NIL.

For Your Protection– Vehicle Excess:
New Zealand legislation provides limited coverage for personal injury. Maui strongly recommend that all people travelling in New Zealand take out personal travel insurance.

In the USA an excess is referred to as the “deductible”.

All vehicles are insured for the damage to the vehicle or to the property of a third party. The hirer is responsible for the first NZ$1,800 (“the excess”) of the cost of damage to third party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs.

The excess is applicable regardless of who is at fault and must be paid at the time the accident report is
completed, not at the completion of the rental. The excess will be refunded if Maui are successful in
recovering the cost of the damages from the third party. Please note that third party claims can take
months to resolve.

The excess applies in respect of each claim, not rental.

Please see the ‘Exclusions’ section below, whereby all insurance cover will be made void.

This NZ$1,800 excess can be reduced, in most circumstances, by the purchase of the excess reduction
option.

Excess Reduction Option:
NZ$15 (max charge NZ$450) per dat, excess reduce to NIL

When excess reduction is nominated by the hirer, the hirer will not have to pay any excess at all for any
damage to the vehicle or property of a third party with the exception of the ‘exclusions’.

Please see the ‘Exclusions’ section below, whereby all insurance cover will be made void.

Note: Excess Reduction Option 2 is included in the Maui Bonus Pack

Maui strongly recommends customers to take the excess reduction option for travel with complete peace of mind

Exclusions:
All insurance cover will be made void if any of the following ‘Exclusions’ are breached:

• 1. Overhead and underbody damage to the vehicle
• 2. Any water related damage which includes, but is not limited to:
  a. any vehicle submersion
  b. creek or river crossing
  c. driving through low plain flooded areas
• 3. Personal belongings. Maui recommends the hirer does not leave valuables in the vehicle and that
  they have insurance to cover for the loss/damage of personal belongings.
• 4. Any damage caused by willful misconduct (e.g. sitting or standing on the bonnet or roof of the
  vehicle).
• 5. A single vehicle roll over occurs.
• 6. Damage caused by snow chains.
• 7. Any damage caused while driving under the influence of alcohol or drugs.
• 8. The Customer will be liable for any costs associated with the incorrect use of fuel or the use of Bio-
  Diesel which should not be used (fuel being diesel or petrol), or water or other contamination of fuel.
• 9. The cost to retrieve or recover a vehicle, which may include, but is not limited to a vehicle that
  has become bogged, submerged or has been abandoned.
• 10. The cost to replace keys, which have been lost or retrieval of keys, which have been locked in a
  vehicle.
• 11. The vehicle rented may only be used to carry the maximum number of passengers as dictated by
  the vehicle type. If more passengers are carried than what is allowed Maui does not accept any
  liability.
• 12. Drivers not identified on the rental agreement and/or drivers that have a licence that has been
  cancelled or suspended and/or drivers who have a licence that is classified as a learners or
  probationary licence.

Vehicle Security Deposit:
Upon vehicle collection, a security deposit is required. The amount is determined by the excess reduction
option selected.

For security purposes, only a credit card can be used to provide a vehicle security deposit. The credit card
holder must be present and able to sign for the vehicle security deposit upon vehicle collection. The credit
card holder is jointly and severally liable for any damage to the rental vehicle.

If the excess reduction option is not selected, the security deposit is NZ$1,800 payable by credit card. The NZ$1,800 is taken as an imprint to the hirer’s credit card when the vehicle is collected. If the Excess Reduction Option is selected the security deposit is NZ$220. The NZ$220 is taken as an imprint to the hirer’s credit card when the vehicle is collected.

The security deposit is fully refundable provided the vehicle is returned on time, to the correct location,
undamaged, with a clean interior and with a full fuel tank. Except where the customer has purchased Pre
Purchase Fuel (PPF), failure to return the vehicle with a full tank of fuel will result in refill charges, which
will be advised upon return of the vehicle.

Maui reserves the right to retain a NZ$220 cleaning fee if the vehicle is not returned in a clean condition.
This includes smoking related cleaning, as smoking is not permitted in the vehicle.

For security purposes, only the hirers credit card can be used for vehicle security deposits.

Exchage Rates / Currency Variations:
All credit card transactions are conducted in New Zealand dollars. Due to exchange rate fluctuations and/or
bank transaction fees there could be some variance in the amount refunded compared to the amount initially
charged. Maui does not accept any liability for variances up or down.

Credit Cards:
The credit card holder will be jointly and severally liable as a customer. Accepted credit cards are Visa
Card, MasterCard and American Express.

Personal and Company Cheques:
Personal and company cheques will not be accepted as payment for rentals at the time of pick-up. These
must be received by Maui 14 working days prior to commencement of rentals.

Licence:
A current and full motor vehicle driver’s licence is required and must be produced upon vehicle collection.
Should a foreign licence be in a language other then English it must be accompanied by a current
international driving permit issued in the same country as the driver’s licence was issued. An accredited
English translation will be accepted in lieu of an international driving permit.

Age Restrictions:
Drivers must be 21 years of age or over. For drivers 75 years or over, a medical certificate stating that the
customer is fit to drive for the duration of the hire is required.

Additional Products& Services:
To be requested at time of reservation and paid by the customer on pick up:

Rental Duration:

• Rental days are calculated on a 24 hour basis
  • Minimum rental period is three days
  • One-way rentals southbound (from the North Island to the South Island) are subject to a minimum
  seven day hire requirement
  • Minimum rental period is subject to change during peak periods
  • When a rental moves from one rate season into the next, the calculation is based on both rates
  • If a customer wishes to extend the rental whilst on hire, they must first obtain authorisation from
  reservations or any of the Maui branches. The rental extension is subject to vehicle availability.
  The cost of an extended rental must be paid by credit card over the telephone on confirmation of
  the rental extension. The rate charged may not reflect the original rate booked. Failure to obtain
  authorisation will result in a daily fee of NZ$150 in addition to the daily rate.
  
  Early return of vehicle does not entitle the hirer to any refund of the unused portion of the rental. Maui
  allows a grace period of 59 minutes before the hirer is liable for late return charges. Late return fees are
  applicable as follows:
  • 1 hour late, one third of the daily rate will apply
  • 2 hours late, two thirds of the daily rate will apply
  • 3 hours late, one full day rate will apply

Road Restrictions:
Cars can only be driven on sealed/bitumen or well-maintained roads.

No vehicle shall be driven on Skippers Road (Queenstown), Ninety Mile Beach (Northland), Ball Hut Road
(Mt. Cook), Bluff Road that runs between Kuatunu and Mataurangi and North of Colville Township
(Coromandel Peninsula).

Maui reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse
road or weather conditions.

Change of Drop-Off Destination:
If the customer wishes to change the drop-off destination, they must first obtain authorisation from the
Reservations or Scheduling departments. Subject to the change being approved, an additional charge of up to NZ$550 may apply.

Multiple Rentals:
Should a customer have more than one consecutive rental they can be combined to qualify for longer-term
hire discounts off the vehicle rate. Consecutive campervan hire in Australia, New Zealand and South Africa
and/or consecutive car hire in New Zealand for both Maui and Maui can be combined to qualify if the vehicle
collection date/s are within a 3-month period. For all rentals to qualify each booking needs to be made at the
same time. If a customer makes another booking at a later time, the new booking can be combined to qualify
if the vehicle collection date/s are within a 3-month period however, the original booking/s will only qualify
for a discount if the booking/s are not already travelling or travelled.

Note that 2wd car hire in Australia cannot be combined with any campervan or New Zealand car hire to
qualify for longer-term discounts.

Longer-term discounts must be requested at the time of booking. For 100 Days or more please contact us

One-Way Rentals:
One-way rentals are available between all branch locations. No additional one-way fees apply.

Airport Concession Fees:
An airport concession fee may be charged for hires with pick-up or drop-off from airport locations. An airport
pick-up fee of NZ$30.00 per hire will apply for hires with pick-up at Queenstown airport. This fee is subject
to change and new airport charges may arise as required.

This surcharge is payable to Maui directly upon collection of the vehicle.

Transfers:
Maui provides free airport to branch and Branch to airport transfer on day of arrival and departure for our
Auckland and Christchurch Branches. Queenstown branch is located at the airport.

Infringements:
Maui reserve the right to charge the hirer for any speeding or parking fines, associated administration costs
and/or accidents including third party property damage not reported on return of the vehicle. The
administration fee per fine, in addition to the fine, will be NZ$60.

Customer Care On-Road Assistance:
Any problems associated with the vehicle, including equipment failure, must be reported to Maui as soon as
possible, and within 24 hours in order to give Maui the opportunity to rectify the problem during the rental.

Failure to do so will compromise any claims for compensation. We do not accept liability for any claims
submitted after this period. Please contact us toll free:

North Island: 0800 831 900 South Island: 0800 304 304

Change Of Vehicle:
Should the vehicle booked be unavailable through unforeseen circumstances, Maui reserve the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the hirer to a refund.

Vehicle Category:
Vehicles cannot be requested by make, model, or colour, only by vehicle category.

Voluntary Downgarde:
Should the hirer decide to take a lesser vehicle than booked they will not be entitled to any refunds.

Cancellation Policy:
Please Contact us

Important:
Maui reserves the right to refuse any rental at its discretion.

Animals:
No animals are permitted in our vehicles, excluding guide dogs.

Branches:
Auckland, Christchurch, Queenstown.

• Auckland and Christchurch: Daily from 0800 to 1730 hours. Open all public holidays except Christmas
  Day when all Maui branches are closed.
• Queenstown: 0800 to 1730 hours in the summer months. 0800 to 1700 hours in the winter months.
  Open all public holidays except Christmas Day when all Maui branches are closed.
  
  Maui Cars are available for pick up and drop off 24 hours per day from Auckland and Christchurch – times
  must be pre-booked.

Auckland :
Vehicle collection and return – Auckland International Airport, between the hours of 5:30pm and 8am –
must be pre-booked.

Christchurch :
Pick ups – COMMODORE HOTEL, 447 Memorial Ave, Christchurch – call the Commodore Courtesy Transfer
Bus from the Free Telephone Light box Service in the domestic or International terminal
Drop offs – Drop at the Maui Branch. Leave the keys in the box.

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