Motorhome RV and Campervan Rentals in Australia

 Britz Australia Depots:
Adelaide, Alice Springs, Ballina - Byron Bay, Brisbane, Broome,
Cairns, Darwin, Hobart, Melbourne, Perth and Sydney

Rates are Valid for Australian and New Zealand Residents Only

Available Vehicles
Hi - Top 2/3 berth	Voyager 4 berth	Elite 2 berth	Explorer 4 berth
Maverick 4 berth	Escape 5 berth	Frontier 6 berth	Renegade 6 berth
Challenger 4WD 2 berth	Bushcamper 4WD 2/3 berth	Safari 4WD 5 berth

Rates are calculated per calendar day.

The flex rate for the entire duration of the rental is determined by the date of pick-up, location and date of booking. The daily rate will not change within one booking.

Amendments prior to the vehicle collection date will be re-calculated at the flex rate applicable on the date of amendment. This applies to changing the vehicle type, reducing the number of rental days, changing pick-up dates and/or changing the pick-up or drop-off location. Where the number of rental days is being extended prior to pick-up (days are being added on at the end of the rental with no change to the original pick up date), or the bonus pack is being added
to or removed from the booking, the original flex rate, which applied at the time of the original booking, will apply.

Standard Rate Includes:

• Unlimited kilometres
• Vehicle insurance (excess applies, see information under the heading “for your protection – vehicle excess”)
• 10% GST*
• Linen & Bedding*
• Extra Driver Fees
• Kitchen equipment* (not in 4WD car or Rookie)
• General equipment* (not in 4WD car or Rookie)
• Customer Care 24 hour, 7 days per week road-service helpline (toll free)
• Travel wallet including map of Australia with driving tips and travel information
• 10% off powered sites at all BIG4 parks
• Magazine with discounts to tourist attractions
  
  * Goods and Services Tax (GST) - GST is an Australian Federal Government imposed tax. GST is included in all Britz rates and is currently 10%. Britz reserves the right to amend GST upon Government intervention.
  
  Linen and bedding includes pillow, pillowcase, sleeping bag, sheet and towel per person.
  
  Kitchen equipment includes plates, bowls, cups, glasses, knives, forks, spoons, bottle/can opener, mixing bowls, colander, saucepans, frying pans, cooking utensils, chopping board, kettle, teapot, toaster and tea towel.
  
  General equipment includes pegs and clothesline, dustpan/brush, fire extinguisher, bucket/hose, broom, matches, ice cube tray, coat hangers and toilet chemicals.

Standard Rates DO NOT include:

• Stamp Duty 2.5%
• Optional Excess Reduction Options
• One Way Fees
• Optional Extras

Britz Bonus Pack:
(Does not apply to the Britz 4WD car)
The Britz Bonus Pack for 2WD campervan rentals is gross AUD $60 per day (maximum charge of AUD $3,000
per rental) and is in addition to the daily gross vehicle rate.

The Britz Bonus Pack for 4WD campervan rentals is gross AUD $72 per day (maximum charge of AUD $3,600
per rental) and is in addition to the daily gross vehicle rate.

The Britz Bonus Pack component is commissionable along with the vehicle component of the rental.

• Excess Reduction Option 2*
• One-way fee if applicable
• 3% Administration fee*
• Pre-Purchase Gas (PGO)*
• Picnic table and chairs (chairs per person travelling)
• Baby or booster seats if required*
• 4WD Outback Safety Kit (included in 4WD campervan rentals only)*

*Excess Reduction Option 2 - This option reduces the excess for 2WD campervans from AUD $7500 to NIL and from AUD $7500 to AUD $500 for all 4WD vehicles.

*Administration fee - A surcharge of 3% of the total cost will be levied to cover state government taxes, duties, vehicle registration recovery and administration costs. This fee is included in the Britz Bonus Pack. All rentals are subject to the 3% fee in addition to the vehicle cost if the Britz Bonus Pack is not selected. This is charged to the customer upon vehicle collection.

Pre-Purchase Gas Option (PGO) allows the customer to return the vehicle without the need for the gas bottle to be replenished. The gas bottle is used to operate the gas stove and to heat the hot water in vehicles with a hot water facility. With the Safari 4WD PGO refers to four butane gas cylinders. This option can be purchased separately if the Bonus Pack has not been selected. See “additional products and services” for costs.

4WD Outback Safety Kit – Included in the Britz Bonus Pack for 4WD campervan hires only. The kit includes an Emergency Position Indication Radio Beacon (EPIRB), snatch strap with D shackles and a folding spade. An EPIRB when activated transmits an emergency distress signal, which can be detected by Australian rescue authorities. A snatch strap is used to pull a vehicle from a bogged position with the aid of another vehicle. The D shackles secure the snatch strap to a rigid anchor point.

Baby/booster seat – Note that not all Britz vehicles can accommodate child restraint equipment. Childseats depending on the child’s age are commonly used for children 4 years or less. Reversible childseats or capsules are used so that an infant can be accommodated when required. Booster seats again depending on the child’s size are commonly used for children between 4 and 7 years of age. All child restraint equipment is to be fitted by the hirer facing forward, in the appropriate seat/s and cannot be situated on side facing seats. Refer to vehicle specifications on the website and/or contact
Reservations for further information.

4WD Rental Cars
The Britz Bonus Pack for 4WD car rentals is gross AUD $53 per day (maximum charge of AUD $2,650 per rental) and is in addition to the daily gross vehicle rate.

• Excess Reduction Option2
• No Worries Cover (PCO2)
• 3% Administration Fee

FOR YOUR PROTECTION – VEHICLE EXCESS

Personal injury is covered in most cases through Registration Third Party insurance. Britz strongly recommends
that all people travelling in Australia take out personal travel insurance.

All vehicles are insured for the damage to the vehicle or to the property of a Third Party. The hirer is responsible for the first AUD $7,500 (“the excess”) or AUD $2,500 (“the excess”) in the case of the rented vehicle being the Britz Rookie) of the cost of damage to Third Party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break- in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs.

The excess is applicable regardless of who is at fault and must be paid at the time the accident report is
completed, not at the completion of the rental. The excess will be refunded if Britz is successful in recovering
the cost of the damages from the Third Party. Please note that Third Party claims can take months to resolve.
The excess applies in respect of each claim, not rental.

Please see the ‘Exclusions’ section below, whereby all insurance cover will be made void.

This AUD $7,500 excess or the AUD $2,500 excess (AUD $2,500 excess applicable to the Britz Rookie only) can be reduced, in most circumstances, by the purchase of Excess Reduction Option 1 (not available if the rented vehicle is the Britz Rookie), Excess Reduction Option 2 or the 4WD Easy Cover Option. .

Excess Reduction Option 1
Vehicle Cost per day Excess reduced to
2WD AUD $25 (max charge AUD $1,250) AUD $2,500
4WD AUD $30 (max charge AUD $1,500) AUD $3,500*

When Excess Reduction 1 has been purchased the hirer is responsible for the first AUD $2,500 (“the excess”)
in the event of the vehicle being a 2WD and AUD $3,500 (“the excess”) in the event of the vehicle being a
4WD of the cost of damage to Third Party property or to the rented vehicle. This includes single vehicle
accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental for the period the vehicle is
off fleet for accident repairs. The excess applies in respect of each claim, not rental.

*4WD hirers who have not purchased the 4WD Easy Cover will be responsible for up to AUD $7,500 for
towing and vehicle recovery costs in the event that towing and vehicle recovery is required from a 4WD
road where permission was provided from Britz in order to travel on the roads (refer to the road restrictions section for a list of these roads where permission is required before travel).

Please see the ‘exclusions’ section below, whereby all insurance cover will be made void.

Excess Reduction Option 2
Vehicle Cost per day Excess reduced to
2WD AUD $42 (max charge AUD $2,100) NIL
4WD AUD $49 (max charge AUD $2,450) AUD $500*

When Excess Reduction 2 has been purchased, the hirer will have no excess at all for 2WD vehicles with the
exception of the ‘exclusions’. If the vehicle hired is a 4WD the hirer will be responsible for the first AUD $500 (“the excess”) of the cost of damage to Third Party property or to the rented vehicle. This includes single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the‘ exclusions’. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs. The excess applies in respect of each claim, not rental.

Note: Excess Reduction Option 2 is included in the Britz Bonus Pack.

*4WD hirers who have not purchased the 4WD Easy Cover will be responsible for up to AUD $7,500 for towing and vehicle recovery costs in the event that towing and vehicle recovery is required from a 4WD road where permission was provided from Britz in order to travel on the roads (refer to the road restrictions section for a list of these roads where permission is required before travel).

Please see the ‘Exclusions’ section below, whereby all insurance cover will be made void.

4WD Easy Cover Option (4WDEASY)

The 4WD Easy Cover Option is a one-off fee of AUD $250 per hire. The 4WD Easy Cover Option is only
available with 4WD hires and when Excess Reduction 2 or the Bonus Pack has been purchased.

The 4WD Easy Cover Option extends the cover available with Excess Reduction 2 or the Bonus Pack for 4WD’s to include a NIL excess, cover for accidental damage to the overhead and underbody sections of the 4WD vehicle (this does not include single vehicle roll-over), unlimited tyre and windscreen cover and towing and vehicle recovery costs in the event towing and vehicle recovery is required from 4WD roads where permission from Britz is required to travel in advance (see road restrictions section for a list of these roads). Clients requiring vehicle towing and vehicle recovery from a road listed within this section will be responsible for up to AUD $7,500 for towing and vehicle recovery in the event of not having this cover irrespective of the Excess Reduction Cover Option or Bonus Pack the customer may have.

Vehicle damage – Liability Reduction options

• The Customer understands that:
  (a) the Vehicle is insured for Third Party Vehicle and property damage;
  (b) the Customer will have to pay a Liability in respect of any damage incurred whilst in the customer’s possession;
  (c) the Liability may be reduced by taking out Liability Reduction coverage.
• Any Liability Reduction is void, and the Customer will be responsible for the total cost of any damage if the Customer breaches any of the conditions of clause 16 and 24.
• If no Liability Reduction Option is taken, the Customer is responsible for the irst AUD $7,500 of the cost of damage as described in clause
• With Liability Reduction Option 1 the Customer is responsible for the irst AUD $2,500 where the rented vehicle is a 2WD or AUD $3,500 where the rented vehicle is a 4WD of the cost of damage.
• With Liability Reduction Option 2 when the rented vehicle is a 2WD the Customer will not have to pay a liability for any damage to the vehicle, subject to clause 24. With Liability Reduction Option 2 when the rented Vehicle is a 4WD the Customer is responsible for the first AUD $500 of the cost of damage .
• The Vehicle Security Deposit applies in respect of each claim, not rental.
• The Liability is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. The Vehicle Security Deposit will be refunded only if Britz are successful in recovering the cost of the damage from the Third Party. Please note that Third Party Claims can take months or even years to resolve
• Damage includes any and all damage to Third Party property, damage to the rented vehicle including windscreens, tyres, towing and recovery
  costs, theft, ire, break in or vandalism. This also includes the cost of the daily rental rate for the period the vehicle is off leet for repair.

Tyre and Windscreen Damage– Where a nil excess is present, unlimited windscreen and tyres will
be covered for accidental damage. This applies to both 2WD and 4WD hires.

BRITZ STRONGLY RECOMMENDS OUR 2WD CUSTOMERS TAKE THE BONUS PACK FOR TRAVEL WITH PEACE OF MIND.

BRITZ STRONGLY RECOMMENDS OUR 4WD CUSTOMERS TAKE THE BONUS PACK WITH 4WD EASY COVER FOR TRAVEL WITH PEACE OF MIND.

EXCLUSIONS:
The Customer acknowledges that they are responsible for all costs for the following damage irrespective of Liability Reduction options that may have been taken. Damage as identiied below is speciically excluded from any Liability Reduction or 4WD Easy Cover limitation of liability and the Customer remains
fully liable for all costs incurred:

• (a) for any damage due to vehicle use in contravention of clause 16 ‘Use of Vehicle’
• (b) any damage caused by willful misconduct (e.g. sitting or standing on the bonnet or roof of the Vehicle) and driving under the inluence
  of alcohol or drugs and negligence resulting in damage to the hired Vehicle or Third Party vehicle/property
• (c) for any loss or damage to Personal belongings Britz recommend the Customer does not leave valuables in the vehicle and that they take out
  personal travel insurance
• (d) if the Customer is deemed by local authorities to have been careless, negligent or wilful in failing to abide by the local road rules, resulting in damage to the hired Vehicle or Third Party vehicle/property
• (e) the cost to retrieve or recover a Vehicle which has become bogged, submerged, caught, trapped, stuck or restricted in anyway and/or
  has been abandoned
• (f) the cost to replace keys which have become lost, stolen, or retrieval of keys which have been locked in the Vehicle
• (g) overhead and underbody damage to the 4WD
• (h) overhead and underbody damage to the 2WD vehicle - except where Liability Reduction 2 has been purchased (does not cover single
  Vehicle rollover)
• (i) towing and vehicle recovery costs (up to AU$7,500) from a 4WD road where permission is required in advance from Britz in order to travel (refer to road restrictions
  • (c) for a full list of these roads) where the Customer has not purchased 4WD Easy Cover
• (j) for damage caused to the Vehicle because total load (kg) has exceeded recommended load as stated in vehicle manual,
• (k) drivers not identiied on the rental agreement and/or drivers that have a licence that has been cancelled or suspended and/or drivers who have a licence that is classiied as a learners or probationary licence; and
• (l) any damage caused to the vehicle due to the use of snow chains; and
• (m) for any cost associated with the incorrect use of fuel (fuel being diesel or petrol), this includes Bio-Diesel which should not be used, or water or other contamination of fuel.

Vehicle Security Deposit
Upon vehicle collection, The Customer authorises Britz to deduct from the Vehicle Security Deposit any amounts due by them to Britz arising out of the agreement. The Vehicle Security Deposit amount is determined by the Liability Reduction Option selected. Only the Customer’s credit card is suitable for the purpose of supplying a Vehicle Security Deposit.

• If the Customer does not take Liability Reduction Option 1 or Option 2, the Vehicle Security Deposit is AUD $7,500 payable by the Customer’s credit card only. The amount will be debited to the Customer’s account immediately.
   
• If Liability Reduction Option 1 has been taken the Vehicle Security Deposit is AUD $2,500 in the case of the rented Vehicle being a 2WD and AUD$3,500 in the case of the rented Vehicle being a 4WD, payable by the Customer’s credit card only. The amount will be debited to the Customer’s account immediately.
   
• If Liability Reduction Option 2 has been taken the Vehicle Security Deposit is AUD $220 (2WD Vehicles) or AUD $500 (4WD vehicles), payable by the Customer’s credit card only. An imprint of the Customers credit card will be taken for the required Vehicle Security Deposit amount. 25.5 The Vehicle Security Deposit is fully refundable provided the Vehicle is returned on time, to the correct location, undamaged, in a clean condition and with full fuel tanks (fuel being petrol, diesel and LPG gas).
   
• Britz reserves the right to retain an AUD $220 soiling fee if the Vehicle is not returned in a clean condition and free of mud. This includes smoking related cleaning, as smoking is not permitted in the vehicle. The toilet and wastewater tank (if applicable) must be emptied prior to the return of the Vehicle, or an additional AU$125 soiling fee will be retained.
   
• Except where the Customer has purchased Pre-purchase Gas Option and/or Pre-purchase Fuel Option, failure to return the vehicle with full petrol, diesel and/or LPG tanks will result in refill charges.

FOR SECURITY PURPOSES, ONLY THE HIRERS CREDIT CARD CAN BE USED FOR VEHICLE SECURITY
DEPOSITS.

Procedures in case of accident
f the Customer is involved in a motor vehicle accident whilst on hire, the following procedures should be followed:

• a) At the Accident Scene the Customer must:
  1. Obtain the names and addresses of Third Parties and any Witnesses.
  2. Report the accident to police, regardless estimated damage costs.
  3. Not accept blame or insist the other part is at fault.
  4.If possible, photograph damage to all vehicle(s) and registration number(s). Phone the nearest Britz Branch with the accident’s details within 24 hours.
• b) At the Branch 1. The Customer must produce their Driver’s Licence and hand over the police report (if applicable) and any supporting
  photographs. The Customer is required to pay the liability (if applicable) and any other amount due by them in respect of any damage arising from an accident, loss or damage. This amount is payable at the time of reporting ‘the event’ and not at completion of the Rental Period. 3. The Customer will pay Britz the daily rental rate for the period the Vehicle is off fleet for accident repairs. Britz Customer Service Representative will ensure the Motor Vehicle Accident Report is completed clearly and accurately signed by the Customer.
• c) Exchange Vehicle
  1. The availability of an Exchange Vehicle is not guaranteed; provision is subject to availability, Customer location, accident liability and remaining hire duration Additional charges may be incurred (see below).
  2. If an Exchange Vehicle is required as a result of an accident, the Customer is responsible for making their own way to the nearest Britz branch or pick-up location at their own cost.
  3. Britz may offer the Customer the option of paying an “Exchange Vehicle Relocation Fee” to send a driver to deliver the exchange vehicle to the
  Customer’s location.
  4. The Customer will pay for any costs relating to delivery of a change over vehicle as a result of any single Vehicle accident. This charge applies irrespective of any Liability Reduction taken.
  5. A new Vehicle Security Deposit will be required for the exchange Vehicle.
• (d) Time Frame for Settlement of Customer Liability Claims
  1. Britz shall use best endeavours to ensure that any money due back to the customer is forwarded as quickly as possible, however Third Party claims can take months or even years to resolve. Britz cannot force the destiny of these claims, and the Customer acknowledges that handling of these claims is up to Britz’s Insurer and the Third Party, whether they be insured or not.
  2. Britz agrees to refund any Vehicle Security Deposit refunds applicable within 60 days of receiving inal resolution and payment relating to Third Party claims.
  3. For information regarding outstanding claims or Vehicle Security Deposit refunds please contact the Claims Department on +61 3 8398 8800 during ofice hours.
  4. The Customer agrees to provide all reasonable assistance to Britz in handling any claim including providing all relevant information and attending Court to give evidence.
   
  Important note: Under no circumstances should the Customer attempt to start or drive a vehicle that has been involved in an accident, damaged by rollover , water submersion or any other means without permission from Britz. If the Vehicle is un-driveable after an accident and the Customer would like to have a replacement Vehicle, which will be subject to time, distance and availability, the Customer must make his/ her own way (at the Customer’s expense) to the nearest Britz branch. Should the Customer require a change over vehicle, a new Vehicle Security Deposit is required and this amount is determined by the Liability Reduction Option.

Release and indemnity of Britz

• The Customer releases Britz, its employees and agents, from any liability to the Customer (regardless of who is at fault), for any loss or damage incurred by the Customer by reason of rental, possession or use of the Vehicle.
• The Customer hereby indemniies and shall keep indemniied Britz, its employees and agents, against any claims, demands and expenses (including legal costs) incurred or sustained by them or any of them by reason of the Customers use and/or possession of the Vehicle.
• Any indemnity required of the Customer shall not operate to indemnify Britz in respect of any negligent act by Britz.
• Nothing contained in these terms and conditions shall exclude any express or implied conditions, warranties or requirements that cannot be so excluded under the Trade Practices Act or any other corresponding state legislation that may be applicable.

Exchange Rate / Currency Variations
All credit card transactions are conducted in Australian dollars. Due to exchange rate fluctuations and/or
bank transaction fees there could be some variance in the amount refunded compared to the amount initially
charged. Britz does not accept any liability for variances up or down.

Credit Cards
The credit card holder will be jointly and severally liable as a customer. Accepted credit cards are Visa
Card, MasterCard and American Express. A non-refundable 2% administration fee will apply to all Visa and
MasterCard transactions or 4.5% for American Express. Credit card administration fees also apply to
debited security bonds and only the hirer’s credit card is acceptable to use for the purpose of the security
bond.

Personal and Company Cheques
Personal and company cheques will not be accepted as payment for rentals at the time of pick-up. These
must be received by Britz 14 working days prior to commencement of the hire/s.

Calculation Errors
Britz will not honour calculation errors. Should a calculation error occur Britz will charge for the shortfall.

Licence
A current and full motor vehicle driver’s licence is required and must be produced upon vehicle collection.
Should a foreign licence be in a language other then English it must be accompanied by a current international driving permit issued in the same country as the driver’s licence was issued. An accredited English translation will be accepted in lieu of an international driving permit.

Age Restrictions
Drivers must be 21 years of age or over. For drivers 75 years of age or over, a medical certificate stating that
the customer is fit to drive for the duration of the hire is required upon vehicle collection.

Extra Driver Fee
There no fees for additional drivers.

Additional Extras:

Charges for additional products and services will be charged per hire.

One-way fee if applicable, outdoor table and chairs, baby/booster seats (if required), pre-purchase gas option and the 4WD safety kit (4WD campervan rentals only) are included in the Britz Bonus Pack for campervans.

* Britz strongly advises all 4WD customers venturing into remote areas of Australia to carry a 4WD outback safety kit, which includes a satellite safety beacon. The beacons can be activated in emergency situations to alert rescue authorities.

If a client would like to undertake a 4WD Training Course, Britz can recommend Operators in local areas.
Contact details available on request. Clients must book direct with 4WD Training Operators.

Admistration Fee
A surcharge of 3% of the total cost will be levied to cover state government taxes, duties, vehicle registration recovery and administration costs. Britz reserves the right to amend the administration fee upon Government intervention.

Note the 3% administration fee is included in the Britz Bonus Pack.

Rental Duration
2WD AND 4WD CAMPERVANS

• Rental days are calculated on a calendar day basis. When calculating the number of days the Vehicle is rented, the day of pick-up is counted as day one of the rental, regardless of pick-up time. The day of the Vehicle’s return is counted as the final day of the rental regardless of drop-off time.
• Minimum rental period is 5 days with the following exceptions. 4, 5 & 6 berth rentals from Sydney over the Bathurst period, and Melbourne over the Moto GP period require a minimum of 7 days. 4, 5 & 6 berth rentals between 15 December and 5 January require a minimum of 10 days and all other vehicles over this time 7 days. Minimum rental period for all one-way hires is 7 days. Minimum rental periods are subject to change, and any such change will be notified to you prior to booking confirmation.
• Late pick-up or early return of the Vehicle does not entitle the Customer to any refund of the unused portion of the rental.

4WD CAR

• Rental days are calculated on a 24-hour basis. Vehicles are required to be collected and returned with
  business hours.
• Minimum rental period is 5 days, with the exception of one-way hires, which are subject to a 7-day
  minimum hire requirement.
• Minimum rental period is subject to change during peak periods.
• Late pick-up or early return of vehicle does not entitle the hirer to any refund of the unused portion of
  the rental.
• These rates and terms may not apply to rentals exceeding 100 days, which includes multihires.
  Requests for quotes/bookings should be directed first to Reservations.
• If the customer wishes to extend the rental whilst on hire, they must first obtain authorisation from
  Reservations or any of the Britz branches. The rental extension is subject to vehicle availability. The cost
  of an extended rental must be paid by credit card over the telephone on confirmation of the rental
  extension. The rate charged will not reflect the original rate booked. Failure to obtain authorisation will
  result in a daily fee of AUD $150 in addition to the daily rate.
• • Britz allows a grace period of 59 minutes before the hirer is liable for late return charges when the
  rented vehicle is a 4WD car. Late return fees are applicable as follows:
  - 1 hour late, one third of the daily rate will apply
  - 2 hours late, two thirds of the daily rate will apply
  - 3 hours late, one full day rate will apply

Delivery and return of vehicle

• The Customer acknowledges having received the Vehicle in a clean condition, with a full fuel tank and a full bottle of gas (if applicable).
• The Customer will return the Vehicle in a clean condition with a full fuel tank and a full bottle of gas (if applicable and subject to any pre-purchase fuel and/or pre-purchase gas option being taken), on the return date, time and location set out in the Rental Agreement. Failure to adhere to these requirements will result in additional charges. Should the Customer have the pre-purchase fuel and/or the pre-purchase gas option there is no refund for unused fuel and/or gas.
• The Customer acknowledges that Britz will reasonably determine what, if any, refund may be warranted if the Vehicle is returned or the Customer ceases to have the use of the Vehicle prior to the return date.

Branch hours of operation
Britz Branches are open 7 days per week. Branches are closed Christmas Day (25 December). Britz requests that clients collecting or returning their vehicle to be in the ofice by 3:30pm. The Brisbane, Ballina/Byron Airport, Sydney, Melbourne, Hobart, Adelaide and Perth branches are open from 7:30am to 4pm, September to April, and 10am to 4pm, May to August.

The Alice Springs, Darwin, Broome and Cairns branches are open from 7:30am to 4pm, May through to October, and 10am to 4pm, November to April. Please ensure that you allow adequate time to complete the required paperwork when collecting or returning your vehicle. All vehicles must be collected from and returned to a Britz Campervan branch.

Road Restrictions

• 2WD campervans can only be driven on sealed/bitumen roads. The only exceptions to this are well- maintained access roads of less than two kilometres to recognised campgrounds and well-maintained, recognised roads on Kangaroo Island (South Australia). Should a customer wish to travel on an unsealed road that is greater than two kilometres in length to access a recognised campground special permission can be arranged pending road condition, weather and distance. Please contact your local representative to discuss.
• 4WD campervans and cars can also be driven on recognised unsealed roads.
• 4WD vehicles may only travel to the following areas with the written permission of Britz (please contact the local branch for further information): Simpson Desert, Strzelecki Track, Gunbarrel Highway, Cape York, the Bungle Bungles, Oodnadatta Track, Birdsville Track, Tanami Track, the Plenty Highway, Gibb River Road, Burke Development Road from Chillagoe to Normanton and Savannah Way from Normanton to Borroloola, Fraser Island, Finke Road (between Alice Springs and Oodnadatta), Central Arnhem Road and Arnhem Land in general.
• Vehicles are not permitted on the Canning Stock Route, the Old Gunbarrel Hwy, the Lost City in Litchield Park, the Telegraph section of the road to Cape York, Boggy Hole (Finke Gorge National Park) and the Old South Road from Maryvale to Finke at any time. Travel to Cape York between the months of December to May is not permitted. The Customer is responsible for all damage if travelling on these roads.
  * The Britz Safari 4WD is not permitted to travel to Fraser Island where any objects are being stored on the roof of the vehicle. This requirement is legislated and fines, enforced by local authorities are applicable.
• We value your well-being, and for safety purposes, Britz reserves the right, at its sole discretion, to restrict Vehicle movements in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the hire period. Britz will advise you on pick-up of any travel restrictions known at that time.
• Where Britz mandates a change in drop off location, fees as per clause 6 will not apply.
• The Customer shall not make any alterations or additions to the Vehicle without the prior written consent of Britz.
• The Customer will not allow any animals to be carried in the Vehicle, excluding registered guide dogs.
• The Customer shall take all reasonable step to properly maintain the Vehicle, including daily checks of the oil, water and batteries, and will
  contact Britz immediately should vehicle warning lights indicate any potential malfunction.

Change of Drop-Off Destination
If the customer wishes to change the drop-off destination, they must first obtain authorisation from the
Reservations or Scheduling departments.

Subject to the change being approved, an additional charge of up to AUD $700 may apply.

Late drop-offs

• If the Customer wishes to drop-off the Vehicle after business hours, they must first get approval from the destination branch.
• Subject to approval, a fee of AUD $150 is applicable and the Customer will be required to pay an extra day’s Liability Reduction Premium (based on the Liability Reduction Option selected) as they will be held responsible for the Vehicle up until the time that it is checked in by a Britz staff member.

Booking Amendments
All amendments to bookings are subject to availability of vehicle and/or package. Different rates may apply
based on the amendment made.

Amendments prior to the vehicle collection date will be re-calculated at the flex rate applicable on the date of amendment. This applies to changing the vehicle type, reducing the number of rental days, changing pick-up dates and/or changing the pick-up or drop-off location. Where the number of rental days is being extended prior to the vehicle collection date (days are being added on at the end of the rental with no change to the original pick up date), or the Bonus Pack is being added to or removed from the booking, the original flex rate, which applied at the time of the original booking, will apply.

Multiple Rentals
Should a Customer have more than one rental, the bookings can be combined to qualify for longer-term hire discounts. Campervan hire in Australia, New Zealand, and South Africa and/or car hire in New Zealand for both Britz and Maui can be combined to qualify if travel is within a 3-month period.

One Way Rentals

• One-Way rentals are available between all branch locations. One-way rentals when the Vehicle is a 4WD into or out of Tasmania are subject to request and must be confirmed by Britz before travel.
• A One-Way fee of AUD $260 applies where vehicle collection originates from Cairns, Brisbane, Byron/Ballina Airport, Sydney, Melbourne, Hobart or Adelaide and returns to one of these locations. Should the hire originate or return to Darwin, Broome, Alice Springs or Perth the one-way fee is AUD $360. One-way fees are additional to any other fees that may apply.

Rental extension
If the Customer wishes to extend the rental whilst on hire, they must irst obtain authorisation from Britz. This is subject to availability. The extra cost of an extended rental must be paid by credit card on conirmation of the rental extension. Failure to obtain an uthorisation for a rental extension will result in a late fee of AUD $150 per day in addition to the daily rental rate (plus Liability Reduction charges) for each day until the vehicle is returned. The daily rental rate charged will be the rate applicable on the day of extension (which may differ from the original rate booked) per vehicle for the extended rental period.

Rentals In Broome
An additional remote location fee of AUD $650 applies to all rentals picking up or dropping off in Broome. Only
one remote location fee is charged per vehicle. This is in addition to the one-way fee if applicable. The fee
applies per rental.

Transfers
Britz clients will need to make their own way to and from the Britz branch, at their own expense.

Airport Concession Fee
An airport concession fee applies to Vehicles with pick-up or drop-off from airport locations. Fees vary between airports and are subject to change. Details of charges can be obtained upon booking or from the Customer Service Representative upon pick-up.

Infringements and Administration Fees
Britz reserves the right to charge the hirer for any speeding, toll way or parking fines and/or vehicle damage
including Third Party property damage not reported on return of the vehicle. In addition to these costs, Britz
reserve the right to charge for associated administration costs for processing the fines (irrespective of excess)
and/or all insurance claims in the event of the customer not having a NIL excess. In addition to the costs
associated per fine and/or insurance claim, an administration fee of AUD $60 will be applicable.

Customer Care On-Road Assistance
Any problems associated with the vehicle, including equipment failure, must be reported to Britz as soon as
possible and within 24 hours in order to give Britz the opportunity to rectify the problem during the rental.
Failure to do so will compromise any claims for compensation. Britz do not accept liability for any claims
submitted after this period.

Repairs
Britz will reimburse customers for expenditure up to AUD $200 (campervans only) reasonably incurred in rectifying any mechanical failure to the drive train and engine of the Vehicle. For repairs costing over AUD $200, (campervans only) Britz will need to be informed and conirm the repair in advance. Repairs will be approved and reimbursement, where applicable, will be granted provided the Customer was not responsible for the damage. In all cases, receipts must be submitted for any repair or the claim will not be paid.

Subject to the terms of the Liability Reduction, the Customer will pay for the cost of repairing or replacing tyres damaged during the Rental Period except if the tyre is defective and is returned by the Customer to Britz for inspection and is subject to a warranty claim on the manufacturer.

Change of Vehicle
Should the vehicle booked be unavailable through unforeseen circumstances, Britz reserve the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the hirer to a refund.

Title to vehicle
The Customer acknowledges that Britz retains title to the Vehicle at all times. The Customer shall not agree, attempt, offer or purport to sell, assign, sub-let, lend, pledge, mortgage, let on hire or otherwise part with or attempt to part with the personal possession of or otherwise deal with the Vehicle.

For your protection
Personal Injury is covered in most cases through Registration Third Party Insurance. However , we strongly recommend that all people travelling in Australia take out Personal Travel Insurance. Britz does not accept any liability for personal injuries sustained during rental.

Vehicle Category
Vehicles cannot be requested by make or model, only by vehicle category.

Voluntary Downgrade
Should the hirer decide to take a lesser vehicle than booked they will not be entitled to any refund.

Use of the vehicle
The Customer agrees that, during the Rental Period, the Customer will not allow the Vehicle to be:

• (a) driven otherwise than in a prudent and cautious manner . A single Vehicle rollover is considered a breach of this condition and the Customer will be responsible for the irst AU$7,500 of the cost of damage as described in clause 22.8 regardless of fault. The AU$7,500 is debited from the Customer’s credit card immediately upon notiication of accident to Britz. A single Vehicle rollover may include, but is not limited to, a Vehicle that has rolled, tipped of fallen over and this has caused damage to the side and/or roof area of the Vehicle;
• (b) driven by a person under the inluence of alcohol or drugs or with a blood alcohol level in excess of that permitted by law;
• (c) left with the ignition key in the Vehicle while it is unoccupied;
• (d) damaged by:
  (i) submersion in water
  (ii) contact with salt water
  (iii) creek or river crossing
  (iv) driving through looded areas
  (v) beach driving
• (e) used for any illegal purpose or in any race, rally or contest;
• (f) used to tow any vehicle or trailer;
• (g) used to carry passengers or property for hire or reward;
• (h) used to carry more persons than is permitted by any relevant authority or detailed in the Vehicle manual or on the Vehicle or speciied in this Agreement
• (i) used to carry volatile liquids, gases, explosives or other corrosive or inlammable material; and
• (j) used for the purpose of transporting and haulage of goods other than what might be reasonably expected of a leisure rental.

Cancellation Policy:

• If cancelled up to 22 days prior to pick-up No Fee
• If cancelled from 21 to 7 days prior to pick-up 30% of Gross Rental
• If cancelled 6 to 1 days prior to pick-up 60% of Gross Rental
• If cancelled on day of pick up or No-Show 100% of Gross Rental
• If vehicle is returned early for any reason whatsoever there is no refund available for the unused days.

Animals
No animals are permitted in our vehicles, excluding guide dogs.

Branches for vehicle collection and return:
Adelaide, Alice Springs, Brisbane, Broome, Cairns, Darwin, Hobart, Melbourne, Perth, Sydney.

• Open all public holidays except Christmas Day the 25 of December, when all Britz branches are closed.
• Britz requests that clients collecting or returning their vehicle to be in the office by 1530 hours.

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