Motorhome RV and Campervan Rentals in Australia

 Britz Australia Depots: Adelaide, Alice Springs, Ballina - Byron Bay, Brisbane, Broome, Cairns,
Darwin, Hobart, Melbourne, Perth and Sydney

Rates are Valid for Australian and New Zealand Residents Only

AVAILABLE VEHICLES
Hi Top 2/3 Berth	Voyager 4 Berth	Elite 2 Berth	Explorer 4 Berth	Escape 5 Berth
Renegade 6 Berth	Frontier 6 Berth	Bushcamper 4WD 2/3 Berth	Safari 4WD 5 Berth

Rates are calculated per calendar day.

The flex rate for the entire duration of the rental is determined by the date of pick-up, location and date of booking. The daily rate will not change within one booking.

Amendments prior to the vehicle collection date will be re-calculated at the flex rate applicable on the date of amendment. This applies to changing the vehicle type, reducing the number of rental days, changing pick-up dates and/or changing the pick-up or drop-off location. Where the number of rental days is being extended prior to pick-up (days are being added on at the end of the rental with no change to the original pick up date), or the bonus pack is being added
to or removed from the booking, the original flex rate, which applied at the time of the original booking, will apply.

Standard Rate Includes:

• Unlimited kilometres
• Vehicle insurance (excess applies, see information under the heading “for your protection – vehicle
  excess”)
• 10% GST*
• Linen & Bedding*
• Extra Driver Fees
• Kitchen equipment* (not in 4WD car or Rookie)
• General equipment* (not in 4WD car or Rookie)
• Customer Care 24 hour, 7 days per week road-service helpline (toll free)
• Travel wallet including map of Australia with driving tips and travel information
• 10% off powered sites at all BIG4 parks
• Magazine with discounts to tourist attractions
  
  * Goods and Services Tax (GST) - GST is an Australian Federal Government imposed tax. GST is included in all Britz rates and is currently 10%. Britz reserves the right to amend GST upon Government intervention.
  
  Linen and bedding includes pillow, pillowcase, sleeping bag, sheet and towel per person.
  
  Kitchen equipment includes plates, bowls, cups, glasses, knives, forks, spoons, bottle/can opener, mixing bowls, colander, saucepans, frying pans, cooking utensils, chopping board, kettle, teapot, toaster and tea towel.
  
  General equipment includes pegs and clothesline, dustpan/brush, fire extinguisher, bucket/hose, broom, matches, ice cube tray, coat hangers and toilet chemicals.

Standard Rates DO NOT include:

• Bedding or Towels
• Stamp Duty 2.5%
• Optional Excess Reduction Options
• One Way Fees
• Optional Extras

Britz Bonus Pack:
(Does not apply to the Britz Rookie or 4WD car)
The Britz Bonus Pack for 2WD campervan rentals is gross AU$60 per day (maximum charge of AU$3,000
per rental) and is in addition to the daily gross vehicle rate.

The Britz Bonus Pack for 4WD campervan rentals is gross AU$72 per day (maximum charge of AU$3,600
per rental) and is in addition to the daily gross vehicle rate.

The Britz Bonus Pack component is commissionable along with the vehicle component of the rental.

• Excess Reduction Option 2*
• One-way fee if applicable
• 3% Administration fee*
• Pre-Purchase Gas (PGO)*
• Picnic table and chairs (chairs per person travelling)
• Baby or booster seats if required*
• 4WD Outback Safety Kit (included in 4WD campervan rentals only)*

*Excess Reduction Option 2 - This option reduces the excess for 2WD campervans from AU$7500 to NIL and from AU$7500 to AU$500 for all 4WD vehicles.

*Administration fee - A surcharge of 3% of the total cost will be levied to cover state government taxes, duties, vehicle registration recovery and administration costs. This fee is included in the Britz Bonus Pack. All rentals are subject to the 3% fee in addition to the vehicle cost if the Britz Bonus Pack is not selected. This is charged to the customer upon vehicle collection.

Pre-Purchase Gas Option (PGO) allows the customer to return the vehicle without the need for the gas bottle to be replenished. The gas bottle is used to operate the gas stove and to heat the hot water in vehicles with a hot water facility. With the Safari 4WD PGO refers to four butane gas cylinders. This option can be purchased separately if the Bonus Pack has not been selected. See “additional products and services” for costs.

4WD Outback Safety Kit – Included in the Britz Bonus Pack for 4WD campervan hires only. The kit includes an Emergency Position Indication Radio Beacon (EPIRB), snatch strap with D shackles and a folding spade. An EPIRB when activated transmits an emergency distress signal, which can be detected by Australian rescue authorities. A snatch strap is used to pull a vehicle from a bogged position with the aid of another vehicle. The D shackles secure the snatch strap to a rigid anchor point.

Baby/booster seat – Note that not all Britz vehicles can accommodate child restraint equipment. Childseats depending on the child’s age are commonly used for children 4 years or less. Reversible childseats or capsules are used so that an infant can be accommodated when required. Booster seats again depending on the child’s size are commonly used for children between 4 and 7 years of age. All child restraint equipment is to be fitted by the hirer facing forward, in the appropriate seat/s and cannot be situated on side facing seats. Refer to vehicle specifications on the website and/or contact
Reservations for further information.

4WD Rental Cars
The Britz Bonus Pack for 4WD car rentals is gross AU$53 per day (maximum charge of AU$2,650 per rental) and is in addition to the daily gross vehicle rate.

• Excess Reduction Option2
• No Worries Cover (PCO2)
• 3% Administration Fee

FOR YOUR PROTECTION – VEHICLE EXCESS

Personal injury is covered in most cases through Registration Third Party insurance. Britz strongly recommends
that all people travelling in Australia take out personal travel insurance.

All vehicles are insured for the damage to the vehicle or to the property of a Third Party. The hirer is responsible for the first AU$7,500 (“the excess”) or AU$2,500 (“the excess”) in the case of the rented vehicle being the Britz Rookie) of the cost of damage to Third Party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break- in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs.

The excess is applicable regardless of who is at fault and must be paid at the time the accident report is
completed, not at the completion of the rental. The excess will be refunded if Britz is successful in recovering
the cost of the damages from the Third Party. Please note that Third Party claims can take months to resolve.
The excess applies in respect of each claim, not rental.

Please see the ‘Exclusions’ section below, whereby all insurance cover will be made void.

This AU$7,500 excess or the AU$2,500 excess (AU$2,500 excess applicable to the Britz Rookie only) can be

reduced, in most circumstances, by the purchase of Excess Reduction Option 1 (not available if the rented
vehicle is the Britz Rookie), Excess Reduction Option 2 or the 4WD Easy Cover Option. .

Excess Reduction Option 1
Vehicle Cost per day Excess reduced to
2WD AU$25 (max charge AU$1,250) AU$2,500
4WD AU$30 (max charge AU$1,500) AU$3,500*

When Excess Reduction 1 has been purchased the hirer is responsible for the first AU$2,500 (“the excess”)
in the event of the vehicle being a 2WD and AU$3,500 (“the excess”) in the event of the vehicle being a
4WD of the cost of damage to Third Party property or to the rented vehicle. This includes single vehicle
accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental for the period the vehicle is
off fleet for accident repairs. The excess applies in respect of each claim, not rental.

*4WD hirers who have not purchased the 4WD Easy Cover will be responsible for up to AU$7,500 for
towing and vehicle recovery costs in the event that towing and vehicle recovery is required from a 4WD
road where permission was provided from Britz in order to travel on the roads (refer to the road restrictions section for a list of these roads where permission is required before travel).

Please see the ‘exclusions’ section below, whereby all insurance cover will be made void.

Excess Reduction Option 2
Vehicle Cost per day Excess reduced to
2WD AU$42 (max charge AU$2,100) NIL
4WD AU$49 (max charge AU$2,450) AU$500*

When Excess Reduction 2 has been purchased, the hirer will have no excess at all for 2WD vehicles with the
exception of the ‘exclusions’. If the vehicle hired is a 4WD the hirer will be responsible for the first AU$500 (“the excess”) of the cost of damage to Third Party property or to the rented vehicle. This includes single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the‘ exclusions’. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs. The excess applies in respect of each claim, not rental.

Note: Excess Reduction Option 2 is included in the Britz Bonus Pack.

*4WD hirers who have not purchased the 4WD Easy Cover will be responsible for up to AU$7,500 for towing and vehicle recovery costs in the event that towing and vehicle recovery is required from a 4WD road where permission was provided from Britz in order to travel on the roads (refer to the road restrictions section for a list of these roads where permission is required before travel).

Please see the ‘Exclusions’ section below, whereby all insurance cover will be made void.

4WD Easy Cover Option (4WDEASY)

The 4WD Easy Cover Option is a one-off fee of AU$250 per hire. The 4WD Easy Cover Option is only
available with 4WD hires and when Excess Reduction 2 or the Bonus Pack has been purchased.

The 4WD Easy Cover Option extends the cover available with Excess Reduction 2 or the Bonus Pack for 4WD’s to include a NIL excess, cover for accidental damage to the overhead and underbody sections of the 4WD vehicle (this does not include single vehicle roll-over), unlimited tyre and windscreen cover and towing and vehicle recovery costs in the event towing and vehicle recovery is required from 4WD roads where permission from Britz is required to travel in advance (see road restrictions section for a list of these roads). Clients requiring vehicle towing and vehicle recovery from a road listed within this section will be responsible for up to AU$7,500 for towing and vehicle recovery in the event of not having this cover irrespective of the Excess Reduction Cover Option or Bonus Pack the customer may
have.

Tyre and Windscreen Damage– Where a nil excess is present, unlimited windscreen and tyres will
be covered for accidental damage. This applies to both 2WD and 4WD hires.

BRITZ STRONGLY RECOMMENDS OUR 2WD CUSTOMERS TAKE THE BONUS PACK FOR TRAVEL WITH PEACE OF MIND.

BRITZ STRONGLY RECOMMENDS OUR 4WD CUSTOMERS TAKE THE BONUS PACK WITH 4WD EASY COVER FOR TRAVEL WITH PEACE OF MIND.

EXCLUSIONS:
All insurance cover will be made void if any of the following ‘Exclusions’ are breached:

1. Overhead and underbody damage to the 4WD vehicle – except where 4WD Easy Cover has been
purchased (does not cover single vehicle roll over).
2. Overhead and underbody damage to the 2WD vehicle - except where Excess Reduction 2 or the
Bonus Pack has been purchased (does not cover single vehicle roll over).
3. Towing and vehicle recovery costs (up to $7,500) from a 4WD road where permission is required
in advance from Britz in order to travel (refer to road restrictions for a full list of these roads) where the customer has not purchased 4WD Easy Cover.
4. Damage caused to the vehicle because total load (kg) has exceeded recommended load as stated in vehicle manual. Vehicles are not to be used for the purpose of transporting and haulage of goods other than what might be reasonably expected of a leisure rental.
5. Any water related damage which includes, but is not limited to:
a) any vehicle submersion
b) creek or river crossing
c) driving through flooded areas
d) beach driving
6. Personal belongings. Britz recommends the hirer does not leave valuables in the vehicle and that they
have insurance to cover for the loss/damage of personal belongings.
7. Any damage caused by willful misconduct (e.g. sitting or standing on the bonnet or roof of the
vehicle).
8. A single vehicle roll over occurs.
9. Damage caused to the vehicle by snow chains.
10. Any damage caused while driving under the influence of alcohol or drugs.
11. The Customer will be liable for any costs associated with the incorrect use of fuel or the use of Bio-
Diesel which should not be used (fuel being diesel or petrol), or water or other contamination of fuel.
12. The cost to retrieve or recover a vehicle, which may include, but is not limited to a vehicle that has become bogged, submerged, caught, trapped, stuck or restricted in anyway and/or has been abandoned.
13. The cost to replace keys, which have been lost or retrieval of keys, which have been locked in a vehicle.
14. The vehicle rented may only be used to carry the maximum number of passengers as dictated by the vehicle type. If more passengers are carried than what is allowed Britz does not accept any liability.
15. Drivers not identified on the rental agreement and/or drivers that have a licence that has been cancelled or suspended and/or drivers who have a licence that is classified as a learners or probationary licence.

Vehicle Security Deposit
Upon vehicle collection, a security deposit is required. The amount is determined by the Excess Reduction
Option selected.

For security purposes, only a credit card can be used to provide a vehicle security deposit. The credit card
holder must be present and able to sign for the vehicle security deposit upon vehicle collection. The credit
card holder is jointly and severally liable for any damage to the rental vehicle.

Debited bonds are subject to a 2% credit card administration fee in addition to the bond amount when the
credit card used is either a Visa or MasterCard or 4.5% for American Express.

If an Excess Reduction Option is not selected, the security deposit is AU$7,500 payable by credit card. The AU$7,500 is debited to the hirer’s credit card when the vehicle is collected. For this reason it is important that the hirer have the funds available on the credit card and that the amount does not exceed the hirer’s daily withdrawal allowance available on the credit card.

If Excess Reduction Option 1 has been taken the security deposit is AU$2,500 for 2WD vehicles and
AU$3,500 for 4WD vehicles.

The AU$2,500/$3,500 is debited to the hirer’s credit card when the vehicle is collected. For this reason it is
important that the hirer have the funds available on the credit card and that the amount does not exceed the
hirer’s daily withdrawal allowance available on the credit card.

If Excess Reduction Option 2 is selected with or without 4WD Easy Cover or the package booked is the Bonus
Pack the security deposit is AU$220 for 2WD vehicles or $AU500 for 4WD vehicles.

The AU$220/$500 is taken as an imprint to the hirer’s credit card when the vehicle is collected. An imprint
simply records a figure against the hirers credit card of AU$220/$500 that Britz can then debit if required.

The security deposit is fully refundable provided the vehicle is returned on time, to the correct location, undamaged, with a clean interior and with full fuel tanks (fuel being petrol or diesel) and gas bottle. Except where the customer has purchased PGO (PGO is included in the Britz Bonus Pack) and/or Pre Purchase Fuel (PPF), failure to return the vehicle with full petrol or diesel tanks and/or a full LPG bottle will result in refill charges, which will be advised upon return of the vehicle.

Britz reserves the right to retain an AU$220 cleaning fee if the vehicle is not in a clean condition. This includes smoking related cleaning, as smoking is not permitted in the vehicle. The toilet and waste water tank must be emptied prior to the return of the vehicle, or an additional AU$125 soiling fee will be retained.

FOR SECURITY PURPOSES, ONLY THE HIRERS CREDIT CARD CAN BE USED FOR VEHICLE SECURITY
DEPOSITS.

Exchange Rate / Currency Variations
All credit card transactions are conducted in Australian dollars. Due to exchange rate fluctuations and/or
bank transaction fees there could be some variance in the amount refunded compared to the amount initially
charged. Britz does not accept any liability for variances up or down.

Credit Cards
The credit card holder will be jointly and severally liable as a customer. Accepted credit cards are Visa
Card, MasterCard and American Express. A non-refundable 2% administration fee will apply to all Visa and
MasterCard transactions or 4.5% for American Express. Credit card administration fees also apply to
debited security bonds and only the hirer’s credit card is acceptable to use for the purpose of the security
bond.

Personal and Company Cheques
Personal and company cheques will not be accepted as payment for rentals at the time of pick-up. These
must be received by Britz 14 working days prior to commencement of the hire/s.

Calculation Errors
Britz will not honour calculation errors. Should a calculation error occur Britz will charge for the shortfall.

Licence
A current and full motor vehicle driver’s licence is required and must be produced upon vehicle collection.
Should a foreign licence be in a language other then English it must be accompanied by a current international driving permit issued in the same country as the driver’s licence was issued. An accredited English translation will be accepted in lieu of an international driving permit.

Age Restrictions
Drivers must be 21 years of age or over. For drivers 75 years of age or over, a medical certificate stating that
the customer is fit to drive for the duration of the hire is required upon vehicle collection.

Additional Extras:

Charges for additional products and services will be charged per hire.

One-way fee if applicable, outdoor table and chairs, baby/booster seats (if required), pre-purchase gas option and the 4WD safety kit (4WD campervan rentals only) are included in the Britz Bonus Pack for campervans.

* Britz strongly advises all 4WD customers venturing into remote areas of Australia to carry a 4WD outback safety kit, which includes a
satellite safety beacon. The beacons can be activated in emergency situations to alert rescue authorities.

If a client would like to undertake a 4WD Training Course, Britz can recommend Operators in local areas.
Contact details available on request. Clients must book direct with 4WD Training Operators.

Admistration Fee
A surcharge of 3% of the total cost will be levied to cover state government taxes, duties, vehicle registration recovery and administration costs. Britz reserves the right to amend the administration fee upon Government intervention.

Note the 3% administration fee is included in the Britz Bonus Pack.

Rental Duration
2WD AND 4WD CAMPERVANS

• Rental days are charged per calendar day. When calculating the number of days a vehicle is rented, the
  day of pick-up is counted as day one of the rental. The day of the vehicle's return is counted as the
  final day of the rental. Vehicles are required to be collected and returned with business hours.
• Minimum rental period is 5 days, with the exception of one-way hires, which are subject to a 7-day
  minimum hire requirement.
• Rentals collecting in the following dates will have a minimum hire requirement of 10 days: 4, 5 and 6 Berth rentals between the 15 December and 5 January
• Rentals collecting in the following dates will have a minimum hire requirement of 7 days: All other vehicle types between the 15 December and 5 January 4, 5 and 6 berth rentals from Sydney that collect during the Bathurst races will have a minimum rental requirement of 7 days. 4, 5 and 6 berth rentals from Melbourne that collect during the Phillip Island races will have a minimum rental requirement of 7 days.
• Minimum rental periods are subject to change during peak periods.
• These rates and terms may not apply to rentals exceeding 100 days, which includes multihires.
  Requests for quotes/bookings of more than 100 days should be directed first to Reservations.
• Late pick-up or early return of vehicle does not entitle the hirer to any refund of the unused portion of
  the rental.
• If the customer wishes to extend the rental whilst on hire, they must first obtain authorisation from
  Reservations or any of the Britz branches. The rental extension is subject to vehicle availability. The cost
  of an extended rental must be paid by credit card over the telephone on confirmation of the rental
  extension. The rate charged will not reflect the original rate booked. Failure to obtain authorisation will
  result in a daily fee of AU$150 in addition to the daily rate.

4WD CAR

• Rental days are calculated on a 24-hour basis. Vehicles are required to be collected and returned with
  business hours.
• Minimum rental period is 5 days, with the exception of one-way hires, which are subject to a 7-day
  minimum hire requirement.
• Minimum rental period is subject to change during peak periods.
• Late pick-up or early return of vehicle does not entitle the hirer to any refund of the unused portion of
  the rental.
• These rates and terms may not apply to rentals exceeding 100 days, which includes multihires.
  Requests for quotes/bookings should be directed first to Reservations.
• If the customer wishes to extend the rental whilst on hire, they must first obtain authorisation from
  Reservations or any of the Britz branches. The rental extension is subject to vehicle availability. The cost
  of an extended rental must be paid by credit card over the telephone on confirmation of the rental
  extension. The rate charged will not reflect the original rate booked. Failure to obtain authorisation will
  result in a daily fee of AU$150 in addition to the daily rate.
• • Britz allows a grace period of 59 minutes before the hirer is liable for late return charges when the
  rented vehicle is a 4WD car. Late return fees are applicable as follows:
  - 1 hour late, one third of the daily rate will apply
  - 2 hours late, two thirds of the daily rate will apply
  - 3 hours late, one full day rate will apply

Road Restrictions

• 2WD campervans can only be driven on sealed/bitumen roads. The only exceptions to this are well-
  maintained access roads of less than two kilometres to recognised campgrounds and well-maintained,
  recognised roads on Kangaroo Island (South Australia). Should a customer wish to travel on an unsealed
  road that is greater than two kilometres in length to access a recognised campground special permission
  can be arranged pending road condition, weather and distance. Please contact your local representative
  to discuss.
• 4WD campervans and cars can also be driven on recognised unsealed roads.
• 4WD vehicles may only travel to the following areas with the written permission of Britz (please contact
  the local branch for further information): Simpson Desert, Strzelecki Track, Gunbarrel Highway, Cape
  York, the Bungle Bungles, Oodnadatta Track, Birdsville Track, Tanami Track, the Plenty Highway, Gibb
  River Road, Burke Development Road from Chillagoe to Normanton and Savannah Way from
  Normanton to Borroloola, Fraser Island, Finke Road (between Alice Springs and Oodnadatta), Central
  Arnhem Road and Arnhem Land in general.
• Vehicles are NOT permitted to travel on the Canning Stock Route, the Lost City in Litchfield Park, the Old
  Gunbarrel Hwy, the Telegraph section of the road to Cape York, Boggy Hole (Finke Gorge National Park)
  and the Old South Road from Maryvale to Finke, at any time.
• Vehicles are NOT permitted to travel to Cape York between the months of December to May. At all other
  times permission is required.
• Britz reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse
  road or weather conditions, and the distance to nominated destinations in relation to the length of the hire
  period.

Change of Drop-Off Destination
If the customer wishes to change the drop-off destination, they must first obtain authorisation from the
Reservations or Scheduling departments.

Subject to the change being approved, an additional charge of up to AU$700 may apply.

Booking Amendments
All amendments to bookings are subject to availability of vehicle and/or package. Different rates may apply
based on the amendment made.

Amendments prior to the vehicle collection date will be re-calculated at the flex rate applicable on the
date of amendment. This applies to changing the vehicle type, reducing the number of rental days,
changing pick-up dates and/or changing the pick-up or drop-off location. Where the number of rental days
is being extended prior to the vehicle collection date (days are being added on at the end of the rental
with no change to the original pick up date), or the Bonus Pack is being added to or removed from the
booking, the original flex rate, which applied at the time of the original booking, will apply.

Multiple Rentals
Should a customer have more than one consecutive rental they can be combined to qualify for longer-term
hire discounts off the vehicle rate. Consecutive campervan hire in Australia, New Zealand and South Africa
and/or consecutive car hire in New Zealand for both Britz and Maui can be combined to qualify if the
vehicle collection date/s are within a 3-month period. For all rentals to qualify each booking needs to be
made at the same time. If a customer makes another booking at a later time, the new booking can be
combined to qualify if the vehicle collection date/s are within a 3-month period however, the original
booking/s will only qualify for a discount if the booking/s are not already travelling or travelled.

Note that 2WD car hire in Australia cannot be combined with any campervan or New Zealand car hire to
qualify for longer-term discounts.

Longer-term discounts must be requested at the time of booking.

For campervans that pick up and drop off on the same day, the less expensive rental day will be free of
charge. This also applies to the Excess Reduction Option or the Britz Bonus Pack if applicable.

If multiple hires are within the same country and total days exceed 50 days only the maximum charge
applicable to the Excess Reduction Option or the Britz Bonus Pack will apply. If combining a vehicle hire
with another Britz vehicle that has a more expensive Bonus Pack or Excess Reduction Option, the more
expensive Bonus Pack/Excess Reduction maximum cost is applied. In the instance where a Britz hire is
being combined with a Maui hire and the packages have either the Bonus Pack or the Premium Pack these
components cannot be combined to have a maximum charge applied however the vehicle rate can have a
longer-term discount applied if applicable.

If multiple hires total more than 100 days these rates and terms do not apply. Requests for
quotes/bookings of more than 100 days should be directed first to Reservations.

One-Way Rentals

• One-way rentals are available between all branch locations, the exception is one-way rentals into or
  out of Tasmania for all 4WD vehicles, these are on request.
• Minimum rental period for one-way hires is 7 days. Shorter hires may be available on application only.
• A one-way fee of $250 applies where pick up originates from Cairns, Brisbane, Sydney, Melbourne,
  Hobart or Adelaide, and returns to these locations. Should the hire originate or return to or from
  Darwin, Broome, Alice Springs or Perth, the one-way fee will be $350.
  E.g., a Cairns to Darwin one-way rental would incur a one-way fee of $350, where a one-way rental
  from Cairns to Brisbane will incur a one-way fee of $250.
• The one-way fee is included in the Bonus Pack.
• Where the pick up location is Brisbane and the return location is Sydney the one-way fee is waived.
• The one-way fee if applicable is charged per hire.

Rentals In Broome
An additional remote location fee of AU$650 applies to all rentals picking up or dropping off in Broome. Only
one remote location fee is charged per vehicle. This is in addition to the one-way fee if applicable. The fee
applies per rental.

Transfers
Britz clients will need to make their own way to and from the Britz branch, at their own expense.

Airport Concession Fee
An airport concession fee may be charged for hires with pick-up or drop-off from airport locations. An airport
pick-up fee of AU$16.50 per hire (Campervans) or 8.5% of the total hire cost (per 4WD Car) will apply for hires
with pick-up at Hobart airport. This fee is subject to change and new airport charges may arise.

Infringements and Administration Fees
Britz reserves the right to charge the hirer for any speeding, toll way or parking fines and/or vehicle damage
including Third Party property damage not reported on return of the vehicle. In addition to these costs, Britz
reserve the right to charge for associated administration costs for processing the fines (irrespective of excess)
and/or all insurance claims in the event of the customer not having a NIL excess. In addition to the costs
associated per fine and/or insurance claim, an administration fee of $60 will be applicable.

Customer Care On-Road Assistance
Any problems associated with the vehicle, including equipment failure, must be reported to Britz as soon as
possible and within 24 hours in order to give Britz the opportunity to rectify the problem during the rental.
Failure to do so will compromise any claims for compensation. Britz do not accept liability for any claims
submitted after this period.


Repairs
Repairs up to AU$200 may be effected without authorisation and will be reimbursed upon presentation of a
receipt. For amounts over AU$200, Britz will need to be informed in advance. Repairs will be approved
provided the customer was not directly responsible for the damage. Receipts must be submitted for any
repair or the claim will not be paid.

Change of Vehicle
Should the vehicle booked be unavailable through unforeseen circumstances, Britz reserve the right to
substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a
breach of contract and does not entitle the hirer to a refund.

Vehicle Category
Vehicles cannot be requested by make or model, only by vehicle category.

Voluntary Downgrade
Should the hirer decide to take a lesser vehicle than booked they will not be entitled to any refund.

Cancellation Policy:

• If cancelled up to 22 days prior to pick-up No Fee
• If cancelled from 21 to 7 days prior to pick-up 30% of Gross Rental
• If cancelled 6 to 1 days prior to pick-up 60% of Gross Rental
• If cancelled on day of pick up or No-Show 100% of Gross Rental
• If vehicle is returned early for any reason whatsoever there is no refund available for the unused days.

Animals
No animals are permitted in our vehicles, excluding guide dogs.

Branches for vehicle collection and return:
Adelaide, Alice Springs, Brisbane, Broome, Cairns, Darwin, Hobart, Melbourne, Perth, Sydney.

• Open all public holidays except Christmas Day the 25 of December, when all Britz branches are closed.
• Britz requests that clients collecting or returning their vehicle to be in the office by 1530 hours.

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