|
Motorhome
RV and Campervan Rentals in Australia
Maui
Australia Depots:
Adelaide, Alice Springs,
Brisbane, Broome, Cairns,
Darwin, Hobart, Melbourne, Perth and Sydney
Rates
are Valid for Australian and New Zealand Residents
Only

Rates
Valid: 01 April 2011 - 31 March 2012
All Rates shown in Australian Dollars
|
|
|
2011 - 2012
|
5
- 20 Days
|
21
- 34 Days |
35+
Days |
| 01
Apr - 30 Apr |
$167
|
$155 |
$152 |
| 01
May - 30 Jun |
$144
|
$132 |
$122 |
| 01
Jul - 30 Sept |
$188
|
$173 |
$160 |
| 01
Oct - 31 Oct |
$240
|
$221 |
$204 |
| 01
Nov - 14 Dec |
$217
|
$200 |
$184 |
| 15
Dec 2011 - 14 Jan 2012 |
$251
|
$231 |
$213 |
| 15
Jan - 31 Mar 2012 |
$205
|
$189 |
$174 |
| |
|
|
| |
5
- 20 Days
|
21
- 34 Days |
35+
Days |
| 01
Apr - 30 Apr |
$233
|
$214 |
$198 |
| 01
May - 30 Jun |
$175
|
$161 |
$149 |
| 01
Jul - 30 Sept |
$276
|
$254 |
$235 |
| 01
Oct - 31 Oct |
$312
|
$287 |
$265 |
| 01
Nov - 14 Dec |
$287
|
$264 |
$244 |
| 15
Dec 2011 - 14 Jan 2012 |
$345
|
$317 |
$293 |
| 15
Jan - 31 Mar 2012 |
$259
|
$238 |
$220 |
|
|
| |
5
- 20 Days
|
21
- 34 Days |
35+
Days |
| 01
Apr - 30 Apr |
$236
|
$217 |
$201 |
| 01
May - 30 Jun |
$179
|
$165 |
$152 |
| 01
Jul - 30 Sept |
$285
|
$262 |
$242 |
| 01
Oct - 31 Oct |
$315
|
$290 |
$368 |
| 01
Nov - 14 Dec |
$293
|
$270 |
$249 |
| 15
Dec 2011 - 14 Jan 2012 |
$349
|
$321 |
$297 |
| 15
Jan - 31 Mar 2011 |
$268
|
$247 |
$228 |
| |
|
|
| |
5
- 20 Days
|
21
- 34 Days |
35+
Days |
| 01
Apr - 30 Apr |
$238
|
$219 |
$202 |
| 01
May - 30 Jun |
$181
|
$167 |
$154 |
| 01
Jul - 30 Sept |
$287
|
$264 |
$244 |
| 01
Oct - 31 Oct |
$317
|
$292 |
$269 |
| 01
Nov - 14 Dec |
$295
|
$271 |
$251 |
| 15
Dec 2011 - 14 Jan 2012 |
$351
|
$323 |
$298 |
| 15
Jan - 31 Mar 2012 |
$270
|
$248 |
$230 |
| |
|
|
| |
5
- 20 Days
|
21
- 34 Days |
35+
Days |
| 01
Apr - 30 Apr |
$265
|
$244 |
$225 |
| 01
May - 30 Jun |
$198
|
$182 |
$168 |
| 01
Jul - 30 Sept |
$314
|
$289 |
$267 |
| 01
Oct - 31 Oct |
$335
|
$308 |
$285 |
| 01
Nov - 14 Dec |
$303
|
$279 |
$258 |
| 15
Dec 2011 - 14 Jan 2012 |
$370
|
$340 |
$315 |
| 15
Jan - 31 Mar 2012 |
$289
|
$267 |
$246 |
| |
|
|
| |
5
- 20 Days
|
21
- 34 Days |
35+
Days |
| 01
Apr - 30 Apr |
$280
|
$258 |
$238 |
| 01
May - 30 Jun |
$214
|
$197 |
$182 |
| 01
Jul - 30 Sept |
$330
|
$307 |
$281 |
| 01
Oct - 31 Oct |
$351
|
$323 |
$298 |
| 01
Nov - 14 Dec |
$319
|
$293 |
$271 |
| 15
Dec 2011 - 14 Jan 2012 |
$385
|
$354 |
$327 |
| 15
Jan - 31 Mar 2012 |
$305
|
$281 |
$259 |
All
Costs Shown Below are in Australian Dollars
Rates are
calculated per calendar day.
Minimum Rentals:
Minimum rental period is 7 days, with the exception of
Spirit 2 t/s Ultima rentals which has a minimum
of 5 days. All one-way rentals which have a minimum hire
requirement of 7 days.
Standard
Rate Includes:
- Unlimited
kilometres
-
Vehicle insurance (excess applies, see information under
the heading “for your protection – vehicle
excess”)
-
10% GST*
-
3% Administration fee*
-
Extra driver fees
-
Kitchen equipment*
-
Linen and bedding*
-
General equipment*
-
Customer care 24 hour, 7 days per week road-service helpline
(toll free)
-
Travel wallet including map of Australia with driving
tips and travel information
-
10% off powered sites at all BIG4 parks
- Magazine with discounts to tourist attractions
Goods
and Services Tax (GST) - GST is an Australian
Federal Government imposed tax. GST is included in all
Maui rates
and is currently 10%. Maui reserves the right to amend
GST upon Government intervention.
Stamp duty and administration fee - A
surcharge of 3% of the total cost will be levied to
cover state government
taxes,
duties and administration costs. This fee is included in
the daily gross vehicle rates.
Vehicle registration surcharge - a fee
levied to cover the costs of vehicle registration. This
fee is included
in the daily
gross vehicle rates.
The starter pack is designed to provide
the customer with some basic requirements as might be needed
at the beginning
of
a hire, before the customer has had an opportunity to visit
a supermarket and includes dishwashing detergent, disposable
gloves, mosquito coils, bin liner, toilet roll, sponge,
soap, tissues and shampoo and conditioner sachets.
Kitchen equipment includes plates, bowls,
cups, glasses, knives, forks, spoons, bottle/can opener,
mixing bowls,
colander,
saucepans, frying pans, cooking utensils, chopping board,
kettle, teapot, coffee plunger, toaster and tea towel.
Linen and bedding includes pillow, pillowcase,
sheet and towel per person plus one duvet per bed.
General
equipment includes pegs, dustpan/brush, fire extinguisher,
bucket/hose, broom, matches, ice cube
tray, coat hangers, toilet chemicals and floor safe in
the Spirit 2 t/s, Spirit 4 and 6. General equipment also
includes starter items that are designed to provide the
customer with some basic requirements as might be
needed at the beginning of a hire, before the customer
has had an opportunity to visit a supermarket and
includes dishwashing detergent, disposable gloves, mosquito
coils, bin liner, toilet roll, sponge, scourer,
soap, tissues and shampoo and conditioner sachets.
Standard Rates DO NOT
include:
- Optional
Excess Reduction Options
- One
Way Fees for rentals under 21 days
- Optional
Extras
Maui
Premium Package:
The Maui Premium Package for 2WD rentals is AU $65 per day
(maximum AU $3,250 per rental) and is payable
in addition to the daily rental rate.
Inclusions are:
- Liability
Reduction Option 2*
- One-way
fee if applicable
- Taxi
fare from closest airport to Maui branch upon vehicle
collection only. Receipt must be presented
for re-imbursement.
- Pre-purchase
Gas* (PGO)
- Picnic
table and chairs (chairs per person travelling)
- Baby
or booster seats if required*
- GPS
included with all vehicle categories where the Maui
Premium Package is selected
*Liability Reduction Option 2 - This option
reduces the liability from AU$7500 to NIL
* Pre-Purchase Gas (PGO) allows the customer to
return the vehicle without the need for the gas bottle
to be replenished.
The gas bottle is used to operate the gas stove and to
heat the hot water in vehicles with a hot water facility.
This option can
be purchased separately if the Premium Package has not
been selected. See “additional products and services” for
costs.
* Child/booster seat – Note that
not all Maui vehicles can accommodate child restraint equipment.
Childseats depending
on the
child’s age are commonly used for children 4 years
or less. Reversible childseats or capsules are used so
that an infant can be
accommodated when required. Booster seats again depending
on the child’s size are commonly used for children
between 4
and 7 years of age. All child restraint equipment is to
be fitted by the hirer facing forward, in the appropriate
seat/s and cannot
be situated on side facing seats. Refer to vehicle specifications
on the website and/or contact Reservations for further
information.
For
Your Protection - Vehicles Excess:
Personal
injury is covered in most cases through Registration Third
Party insurance. Maui strongly recommends
that all people travelling in Australia take out personal
travel insurance.
# In the USA a liability is referred to as the “deductible”.
All vehicles are insured for damage to the vehicle or to
the property of a Third Party. The hirer is responsible
for the first AU$7,500 (“the liability”) of
the cost of damage to Third Party property or to the rented
vehicle,
including single vehicle accident, windscreen and tyre
damage, towing and recovery costs, theft, fire, break-in
or vandalism with the exception of the ‘exclusions’.
This also includes the cost of the daily rental for the
period
the vehicle is off fleet for accident repairs.
The liability is applicable regardless of who is at fault
and must be paid at the time the accident report is
completed, not at the completion of the rental. The liability
will be refunded if Maui is successful in recovering the
cost of the damages from the Third Party. Please note that
Third Party claims can take months to resolve.
The liability applies in respect of each claim, not rental.
Please
see the ‘exclusions’ section
below, whereby all liability cover will be made
void.
This
AU$7,500 liability can be reduced in most circumstances,
by the purchase of Liability Reduction Option 1 or
Liability Reduction Option 2 (note Liability Reduction
Option 2 is included in the Maui Premium Package).
Excess Reduction Option 1
2WD - cost per day AU$29 (max charge AU$1,450)
- Liability reduced to AU$2,500
When Liability Reduction Option 1 has been purchased the
hirer is responsible for the first AU$2,500 (“the
liability”) of the cost of damage to Third Party property
or to the rented vehicle. This includes single vehicle
accident, windscreen and tyre damage, towing and recovery
costs, theft, fire, break-in or vandalism with the
exception of the ‘exclusions’. This also includes
the cost of the daily rental for the period the vehicle is
off fleet
for accident repairs. The liability applies in respect of
each claim, not rental.
Please see the ‘exclusions’ section below,
whereby all liability cover will be made void.
Tyre and Windcreen Damage – Where a nil excess
is present unlimited windscreen and tyres
will be covered for accidental damage. This applies to both
2WD and 4WD hires.
MAUI STRONGLY RECOMMENDS OUR 2WD CUSTOMERS TAKE
THE PREMIUM PACKAGE FOR
TRAVEL WITH PEACE OF MIND.
MAUI STRONGLY RECOMMENDS OUR 4WD CUSTOMERS TAKE THE PREMIUM
PACKAGE WITH 4WD
EASY COVER FOR TRAVEL WITH PEACE OF MIND.
Please see the ‘exclusions’ section
below, whereby all insurance cover will be made void.
EXCLUSIONS:
All Liability cover will be made void if any of
the following ‘Exclusions’ are
breached:
- 1.
Overhead and underbody damage to the 4WD vehicle – except
where 4wd Easy
Cover has been purchased (does not cover single vehicle
roll over).
- 2.
Overhead and underbody damage to the 2WD vehicle -
except where Excess
Reduction 2 or the Premium Package has been purchased
(does not cover
single vehicle roll over).
- 3.
Towing and vehicle recovery costs incurred from a 4WD
road where
permission is required in advance from Maui in order
to travel (refer to road restrictions for a full list
of these roads) where the customer has not purchased
4WD Easy Cover.
- 4.
Damage caused to the vehicle because total load (kg)
has exceeded recommended load as
stated in vehicle manual. Vehicles are not to be used
for the purpose of transporting and haulage
of goods other than what might be reasonably expected
of a leisure rental.
- 5.
Any water related damage which includes, but is not
limited to:
a) any vehicle submersion
b) creek or river crossing
c) driving through flooded areas
d) beach driving
- 6.
Personal belongings. Maui recommends the hirer does
not leave valuables in the vehicle and that they
have insurance to cover for the loss/damage of personal
belongings.
- 7.
Any damage caused by willful misconduct (e.g. sitting
or standing on the bonnet or roof of the vehicle).
- 8.
A single vehicle roll over occurs.
- 9.
Damage caused to the vehicle by snow chains.
- 10.
Any damage caused while driving under the influence
of alcohol or drugs.
- 11.
The Customer will be liable for any costs associated
with the incorrect use of fuel or
the use of Bio-
Diesel which should not be used (fuel being
diesel or petrol), or water or other contamination
of
fuel.
- 12.
The cost to retrieve or recover a vehicle, which may
include, but is not limited to
a vehicle that
has
become bogged, submerged, caught, trapped,
stuck or restricted in anyway and/or has
been
abandoned.
- 13.
The cost to replace keys, which have been lost or retrieval
of keys, which have
been
locked in
a vehicle.
- 14.
The vehicle rented may only be used to carry the maximum
number of passengers
as
dictated by the
vehicle type. If more passengers are
carried than what is allowed Maui does
not accept
any liability.
- 15.
Drivers not identified on the rental agreement and/or
drivers that have
a licence that has
been cancelled
or suspended and/or drivers who have
a licence that is classified as a
learners or probationary
licence.
Vehicle Security
Deposit:
Upon vehicle collection, a security deposit is required.
The amount is determined by the Excess Reduction
Option selected.
For security purposes, only a credit card can be used to
provide a vehicle security deposit. The credit card
holder must be present and able to sign for the vehicle
security deposit upon vehicle collection. The credit card
holder is jointly and severally liable for any damage to
the rental vehicle.
Debited bonds are subject to a 2% credit card administration
fee in addition to the bond amount when the credit
card used is either a Visa or MasterCard and 4.5%, when
the credit card used is an American Express.
If an Excess Reduction Option is not selected, the security
deposit is AU$7,500 payable by credit card.
The AU$7,500 is debited to the hirer’s credit card
when the vehicle is collected. For this reason it is important
that the hirer have the funds available on the credit card
and that the amount does not exceed the hirer’s daily
withdrawal allowance available on the credit card.
If Excess Reduction Option 1 has been taken the security
deposit is AU$2,500 for 2WD vehicles and
AU$3,500 for 4WD vehicles.
The AU$2,500/$3,500 is debited to the hirer’s credit
card when the vehicle is collected. For
this reason it is important that the hirer have the funds
available on the credit card and that
the amount does not exceed the hirer’s daily withdrawal
allowance available on the credit
If
Excess Reduction Option 2 is selected with or without
4WD Easy Cover or the package
booked is the Premium Package the security deposit is AU$220
for 2WD vehicles or
AU$500 for 4WD vehicles.
The
AU$220/$500 is taken as an imprint to the hirer’s
credit card when the vehicle is collected. An imprint
simply records a figure against the hirers credit card
of AU$220/$500 that Maui can then debit if required.
The security deposit is fully refundable provided the vehicle
is returned on time, to the correct location,
undamaged, with a clean interior and with full fuel tanks
(fuel being petrol or diesel) and gas bottle. Except
where the customer has purchased PGO (PGO is included in
the Maui Premium Package) and/or Pre
Purchase Fuel (PPF), failure to return the vehicle with
full petrol or diesel tanks and/or a full LPG bottle will
result in refill charges, which will be advised upon return
of the vehicle.
Maui reserves the right to retain an AU$220 cleaning fee
if the vehicle is not returned in a clean condition. This
includes smoking related cleaning, as smoking is not permitted
in the vehicle. The toilet and wastewater tank
must be emptied prior to the return of the vehicle, or
an additional AU$125 soiling fee will be retained.
FOR SECURITY PURPOSES, ONLY THE HIRERS
CREDIT CARD CAN BE USED FOR VEHICLE SECURITY
DEPOSITS.
Exchange
Rare / Currency Variations:
All credit card transactions are conducted in Australian
dollars. Due to exchange rate fluctuations and/or bank
transaction fees there could be some variance in the amount
refunded compared to the amount initially charged.
We do not accept any liability for variances up or
down.
Credit Cards:
The credit card holder will be jointly and severally liable
as a customer. Accepted credit cards are Visa Card,
MasterCard and American Express. A non-refundable 2%
administration fee will apply to all Visa and
MasterCard transactions. A non-refundable 4.5% administration
fee will apply to American Express cards.
Credit card administration fees also apply to debited security
bonds and only the hirer’s credit card is acceptable
to use for the purpose of the security bond. Please refer
to the vehicle security section above for more
information.
Personal & Company Cheques:
Personal and company cheques will not be accepted as payment
for rentals at the time of pick-up. These must be
received by Maui 14 working days prior to commencement
of the hire/s.
Licence:
A current and full motor vehicle driver’s
licence is required and must be produced upon vehicle
collection.
Should
a foreign licence be in a language other then English
it must be accompanied by a current international driving
permit issued in the same country as the driver’s
licence was issued. An accredited English translation
will be
accepted in lieu of an international driving permit.
Age Restrictions:
Drivers must be 21 years of age or over. For drivers 75
years of age or over, a medical certificate stating that
the
customer is fit to drive for the duration of the hire is
required upon vehicle collection.
Additional
Extras:
Extras |
Price
|
| Picnic
Table |
$24
per rental |
| Picnic
Chairs |
$17
per rental |
| Tent
( 4 persons ) |
$65
per rental |
| Baby
/ Booster Seats* |
$35
per rental |
| First
Aid Kit |
$30
or purchase (In vehicle. If seal is broken customer
is charged) |
| Satellite
Phone |
$18
per day plus call costs |
| Awning
(if not fitted) |
$5
per day with a maximum charge of AU$80 per hire |
| Souvenir
Road Atlas |
$20
for purchase |
| Pre-Purchase Gas Option - PGO |
AU$37
per refill |
| Outback
Safety Kit * |
$95
per rental |
| Heater / Fan |
$15
per rental |
| GPS |
$10
per day with a maximum charge of AU$100 per hire |
| Esky |
AU$22 per rental |
| Portable Hand Held Shower |
AU$15
per rental |
| Electrical Adaptor |
AU$14 for purchase |
| Extra Doona Hire |
AU$15 per item, per rental |
| High Chair |
AU$22
per rental |
Charges for additional products and services will be charged
per hire.
Outdoor Chairs / Table, baby or booster seats (if required)
, PGO and GPS are included in Maui Premium Package
Rental
Duration:
- Rental
days are charged per calendar day. When calculating
the number of days a vehicle is rented, the
day of pick-up is counted as day one of the rental. The
day of the vehicle’s return is counted as the final
day of the rental. Vehicles are required to be collected
and returned within business hours.
-
When a rental moves from one rate season into the next,
the calculation is based on both rates.
-
Minimum rental periods are 5 days for the Spirit 2 Grande,
Spirit 2T/S Ultima, Spirit 4WD and 7 days for
the Spirit 4 & Spirit 6 (includes Platinum product).
-
All one-way hires are subject to a minimum 7 day hire
requirement.
-
Rentals collecting in the following dates will have a
minimum hire requirement of 10 days:
4 and 6 Berth rentals between the 15 December
and 5 January
-
Rentals collecting in the following dates will have a
minimum hire requirement of 7
days:
All other vehicle types between the 15 December
and 5 January
-
Minimum rental periods are subject to change during peak periods.
-
These rates and terms may not apply to rentals exceeding 100 days,
which include multihires. Requests for quotes/bookings of more
than 100 days
should be first
directed to Reservations.
- Late pick-up or early return of vehicle does not entitle
the hirer to any refund of the unused portion of the
rental.
- If
the customer wishes to extend the rental whilst on
hire, they must first obtain authorisation from
Reservations or any of Maui’s branches. The rental
extension is subject to vehicle availability. The cost
of an extended rental must be paid by credit card over
the telephone on confirmation of the rental
extension. The rate charged may not reflect the original
rate booked. Failure to obtain authorisation will
result in a daily fee of AU$150 in addition to the
daily rate.
Road Restrictions:
- Campervans can only be driven on sealed/bitumen roads.
The only exceptions to this are well-maintained
access roads of less than twelve kilometres to recognised
campgrounds and well-maintained, recognised
roads on Kangaroo Island (South Australia). Should a customer
wish to travel on an unsealed road that is greater
than twelve kilometres in length to access a recognised
campground special permission can be arranged
pending road condition, weather and distance. Please contact
your local representative to discuss.
- Maui
reserves the right at its sole discretion to restrict
vehicle movements in certain areas due
to adverse road
or
weather conditions, and the distance to nominated destinations
in relation to the length of the hire period.
Change Of Drop-Off Destination:
If the customer wishes to change the drop-off
destination, they must first obtain authorisation from
the Reservations or Scheduling departments.
Subject to the change being approved, an additional charge
of up to AU$700 may apply.
Booking Amendments:
All amendments to bookings are subject to availability
of vehicle and/or package. Different rates may apply
based on the amendment made.
Multiple Rentals:
Should a customer have more than one consecutive
rental they can be combined to qualify for longer-term
hire discounts off the vehicle rate. Consecutive motorhome
hire in Australia, New Zealand and South Africa
and/or consecutive car hire in New Zealand for both Maui
and Britz can be combined to qualify if the vehicle
collection date/s are within a 3-month period. For all
rentals to qualify each booking needs to be made at the
same time. If a customer makes another booking at a later
time, the new booking can be combined to qualify if
the vehicle collection date/s are within a 3-month period
however, the original booking/s will only qualify for
a
discount if the booking/s are not already travelling
or travelled.
Note that 2WD car hire in Australia cannot be combined
with any campervan or New Zealand car hire to
qualify for longer-term discounts.
Longer-term discounts must be requested at the time of
booking.
For vehicles that pick up and drop off on the same day,
the less expensive rental day will be free of charge.
This also applies to the Liability Reduction Option or
the Maui Premium Package if applicable.
If multiple hires are within the same country and total
days exceed 50 days only the maximum charge
applicable to the Liability Reduction Option or the Maui
Premium Package will apply. If combining a vehicle
hire with another Maui vehicle that has a more expensive
Maui Premium Package or Liability Reduction
Option, the more expensive Maui Premium Package/ Liability
Reduction maximum cost is applied. In the
instance where a Maui hire is being combined with a Britz
hire and the packages have either the Maui
Premium Package or the Bonus Pack these components cannot
be combined to have a maximum charge
applied however the vehicle rate can have a longer-term
discount applied if applicable.
If multiple hires total more than 100 days
these rates and terms do not apply. Requests for quotes/bookings
of
more than 100 days should be directed first to Reservations.
Vehicle security deposits can be transferred between most
multiple rentals. This service is available when the
booked products are motorhomes and the vehicle security
deposit amount is the same.
One-Way Rentals:
One-way rentals are available between
all Maui branch locations the exception is one-way rentals
into or out
of
Tasmania for 4WD vehicles, these are on request and where
the vehicle is the Spirit 6 Platinum.
- The Spirit 6 Platinum is available between Melbourne, Sydney
and Brisbane only.
- Minimum rental period for one-way hires is 7 days. Shorter
hires may be available on application only.
- A
one-way fee of $260 applies where pick up originates
from Cairns, Brisbane, Sydney, Melbourne,
Hobart or Adelaide, and returns to these locations.
Should the hire originate or return to or from
Darwin, Broome, Alice Springs or Perth, the one-way
fee will be $360.
E.g., a Cairns to Darwin one-way rental would incur
a one-way fee of $360, where
a one-way rental
from Cairns to Brisbane will incur a one-way fee of $260.
- The one-way fee if applicable is charged per hire.
- The one-way fee is included in the Premium Package.
Rentals
in Broome:
An additional remote location fee of
AU$650 applies to all rentals picking up or dropping
off in Broome. Only
one
remote location fee is charged per vehicle. This is in
addition to the one-way fee if applicable.
Transfers:
The customer’s taxi fare from the airport
to the Maui branch is refunded upon vehicle collection only.
Receipt
must be presented for re-imbursement. All other transfers
are at the customers own expense.
Airport Concession Fee:
An airport concession fee may be charged for hires with
pick-up or drop-off from airport locations. An airport
pick-up fee of AU$16.50 per hire will apply for hires with
pick-up at Hobart airport. This fee is subject to change
and new airport charges may arise.
Infringements
and Administration Fees:
Maui reserves the right to charge the hirer for any speeding, toll way or parking
fines
and/or vehicle damage including Third Party property damage not reported on
return of
the vehicle. In addition to these costs, Maui reserve the right to charge for
associated
administration costs for processing the fines (irrespective of excess) and/or
all insurance
claims in the event of the customer not having a NIL excess. In addition to
the costs
associated per fine and/or insurance claim, an administration fee of $60 will
be
applicable.
Customer Care On-Road Assistance:
Any problems associated with the vehicle, including equipment
failure, must be reported to Maui as soon as
possible and within 24 hours in order to give Maui the
opportunity to rectify the problem during the rental. Failure
to do
so will compromise any claims for compensation. Maui does
not accept liability for any claims submitted after
this period.
Repairs:
Repairs up to AU$200 may be effected without authorisation
and will be reimbursed upon presentation of a
receipt. For amounts over AU$200, Maui will need to be
informed in advance. Repairs will be approved provided
the customer was not directly responsible for the damage.
Receipts must be submitted for any repair or the claim
will not be paid.
Vehicle
Category:
Vehicles cannot be requested by make or model, only by
vehicle category.
Voluntary Downgrade:
Should the hirer decide to take a lesser vehicle than booked
they will not be entitled to any refund.
Cancellation
Policy:
The cancellation fees are:
- If cancelled up to 22 days prior to pick-up No Fee
- If cancelled from 21 to 7 days prior to pick-up 20% of
Gross Rental
- If cancelled 6 to 1 days prior to pick-up 50% of Gross
Rental
- If cancelled on day of pick up or No-Show 100% of Gross
Rental
- If vehicle is returned early for any reason whatsoever
no refund is available for the unused portion of the hire
Important:
Maui reserves the right to refuse any rental at its
discretion.
Animals:
No animals are permitted in our vehicles, excluding
guide dogs. Branches for vehicle collection and return:
Adelaide, Alice Springs, Brisbane, Broome, Cairns, Darwin,
Hobart, Melbourne, Perth, Sydney.
Please note Spirit 6 Platinum is available to/from Melbourne,
Sydney and Brisbane only.
- Daily from 0800 to 1630 hours.
- Open
all public holidays except Christmas Day the
25 of December, when all Maui branches are closed.
-
Maui requests that clients collecting or returning
their vehicle to be in the office by 1530 hours.
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