Motorhome RV and Campervan Rentals in Australia

 Maui Australia Depots:
Adelaide, Alice Springs, Brisbane, Broome, Cairns,
Darwin, Hobart, Melbourne, Perth and Sydney

Rates are Valid for Australian and New Zealand Residents Only

All Costs Shown Below are in Australian Dollars
Rates are calculated per calendar day.

Minimum Rentals:
Minimum rental period is 7 days, with the exception of Spirit 2 t/s Ultima rentals which has a minimum
of 5 days. All one-way rentals which have a minimum hire requirement of 7 days.

Standard Rate Includes:

• Unlimited kilometres
• Vehicle insurance (excess applies, see information under the heading “for your protection – vehicle
  excess”)
• 10% GST*
• 3% Administration fee*
• Extra driver fees
• Kitchen equipment*
• Linen and bedding*
• General equipment*
• Customer care 24 hour, 7 days per week road-service helpline (toll free)
• Travel wallet including map of Australia with driving tips and travel information
• 10% off powered sites at all BIG4 parks
• Magazine with discounts to tourist attractions

Goods and Services Tax (GST) - GST is an Australian Federal Government imposed tax. GST is included in all Maui rates and is currently 10%. Maui reserves the right to amend GST upon Government intervention.

Stamp duty and administration fee - A surcharge of 3% of the total cost will be levied to cover state government taxes, duties and administration costs. This fee is included in the daily gross vehicle rates.

Vehicle registration surcharge - a fee levied to cover the costs of vehicle registration. This fee is included in the daily gross vehicle rates.

The starter pack is designed to provide the customer with some basic requirements as might be needed at the beginning of a hire, before the customer has had an opportunity to visit a supermarket and includes dishwashing detergent, disposable gloves, mosquito coils, bin liner, toilet roll, sponge, soap, tissues and shampoo and conditioner sachets.

Kitchen equipment includes plates, bowls, cups, glasses, knives, forks, spoons, bottle/can opener, mixing bowls, colander, saucepans, frying pans, cooking utensils, chopping board, kettle, teapot, coffee plunger, toaster and tea towel.

Linen and bedding includes pillow, pillowcase, sheet and towel per person plus one duvet per bed.

General equipment includes pegs, dustpan/brush, fire extinguisher, bucket/hose, broom, matches, ice cube
tray, coat hangers, toilet chemicals and floor safe in the Spirit 2 t/s, Spirit 4 and 6. General equipment also
includes starter items that are designed to provide the customer with some basic requirements as might be
needed at the beginning of a hire, before the customer has had an opportunity to visit a supermarket and
includes dishwashing detergent, disposable gloves, mosquito coils, bin liner, toilet roll, sponge, scourer,
soap, tissues and shampoo and conditioner sachets.

Standard Rates DO NOT include:

• Optional Excess Reduction Options
• One Way Fees for rentals under 21 days
• Optional Extras

Maui Premium Package:
The Maui Premium Package for 2WD rentals is AU $65 per day (maximum AU $3,250 per rental) and is payable
in addition to the daily rental rate.


Inclusions are:

• Liability Reduction Option 2*
• One-way fee if applicable
• Taxi fare from closest airport to Maui branch upon vehicle collection only. Receipt must be presented
  for re-imbursement.
• Pre-purchase Gas* (PGO)
• Picnic table and chairs (chairs per person travelling)
• Baby or booster seats if required*
• GPS included with all vehicle categories where the Maui Premium Package is selected
  
  *Liability Reduction Option 2 - This option reduces the liability from AU$7500 to NIL
  
  * Pre-Purchase Gas (PGO) allows the customer to return the vehicle without the need for the gas bottle to be replenished. The gas bottle is used to operate the gas stove and to heat the hot water in vehicles with a hot water facility. This option can be purchased separately if the Premium Package has not been selected. See “additional products and services” for costs.
  
  * Child/booster seat – Note that not all Maui vehicles can accommodate child restraint equipment. Childseats depending on the child’s age are commonly used for children 4 years or less. Reversible childseats or capsules are used so that an infant can be accommodated when required. Booster seats again depending on the child’s size are commonly used for children between 4 and 7 years of age. All child restraint equipment is to be fitted by the hirer facing forward, in the appropriate seat/s and cannot be situated on side facing seats. Refer to vehicle specifications on the website and/or contact Reservations for further information.

For Your Protection - Vehicles Excess:
Personal injury is covered in most cases through Registration Third Party insurance. Maui strongly recommends
that all people travelling in Australia take out personal travel insurance.

# In the USA a liability is referred to as the “deductible”.

All vehicles are insured for damage to the vehicle or to the property of a Third Party. The hirer is responsible
for the first AU$7,500 (“the liability”) of the cost of damage to Third Party property or to the rented vehicle,
including single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break-in
or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental for the period
the vehicle is off fleet for accident repairs.

The liability is applicable regardless of who is at fault and must be paid at the time the accident report is
completed, not at the completion of the rental. The liability will be refunded if Maui is successful in recovering the
cost of the damages from the Third Party. Please note that Third Party claims can take months to resolve.
The liability applies in respect of each claim, not rental.

Please see the ‘exclusions’ section below, whereby all liability cover will be made void.

This AU$7,500 liability can be reduced in most circumstances, by the purchase of Liability Reduction Option 1 or Liability Reduction Option 2 (note Liability Reduction Option 2 is included in the Maui Premium Package).

Excess Reduction Option 1
2WD  - cost per day AU$29 (max charge AU$1,450) - Liability reduced to AU$2,500

When Liability Reduction Option 1 has been purchased the hirer is responsible for the first AU$2,500 (“the
liability”) of the cost of damage to Third Party property or to the rented vehicle. This includes single vehicle
accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the
exception of the ‘exclusions’. This also includes the cost of the daily rental for the period the vehicle is off fleet
for accident repairs. The liability applies in respect of each claim, not rental.

Please see the ‘exclusions’ section below, whereby all liability cover will be made void.

Tyre and Windcreen Damage – Where a nil excess is present unlimited windscreen and tyres
will be covered for accidental damage. This applies to both 2WD and 4WD hires.

MAUI STRONGLY RECOMMENDS OUR 2WD CUSTOMERS TAKE THE PREMIUM PACKAGE FOR
TRAVEL WITH PEACE OF MIND.

MAUI STRONGLY RECOMMENDS OUR 4WD CUSTOMERS TAKE THE PREMIUM PACKAGE WITH 4WD
EASY COVER FOR TRAVEL WITH PEACE OF MIND.

Please see the ‘exclusions’ section below, whereby all insurance cover will be made void.

EXCLUSIONS:
All Liability cover will be made void if any of the following ‘Exclusions’ are breached:

• 1. Overhead and underbody damage to the 4WD vehicle – except where 4wd Easy Cover has been purchased (does not cover single vehicle roll over).
• 2. Overhead and underbody damage to the 2WD vehicle - except where Excess Reduction 2 or the Premium Package has been purchased (does not cover single vehicle roll over).
• 3. Towing and vehicle recovery costs incurred from a 4WD road where permission is required in advance from Maui in order to travel (refer to road restrictions for a full list of these roads) where the customer has not purchased 4WD Easy Cover.
• 4. Damage caused to the vehicle because total load (kg) has exceeded recommended load as stated in vehicle manual. Vehicles are not to be used for the purpose of transporting and haulage of goods other than what might be reasonably expected of a leisure rental.
• 5. Any water related damage which includes, but is not limited to:
  a) any vehicle submersion
  b) creek or river crossing
  c) driving through flooded areas
  d) beach driving
• 6. Personal belongings. Maui recommends the hirer does not leave valuables in the vehicle and that they
  have insurance to cover for the loss/damage of personal belongings.
• 7. Any damage caused by willful misconduct (e.g. sitting or standing on the bonnet or roof of the vehicle).
• 8. A single vehicle roll over occurs.
• 9. Damage caused to the vehicle by snow chains.
• 10. Any damage caused while driving under the influence of alcohol or drugs.
• 11. The Customer will be liable for any costs associated with the incorrect use of fuel or the use of Bio-
  Diesel which should not be used (fuel being diesel or petrol), or water or other contamination of fuel.
• 12. The cost to retrieve or recover a vehicle, which may include, but is not limited to a vehicle that has
  become bogged, submerged, caught, trapped, stuck or restricted in anyway and/or has been
  abandoned.
• 13. The cost to replace keys, which have been lost or retrieval of keys, which have been locked in a vehicle.
• 14. The vehicle rented may only be used to carry the maximum number of passengers as dictated by the
  vehicle type. If more passengers are carried than what is allowed Maui does not accept any liability.
• 15. Drivers not identified on the rental agreement and/or drivers that have a licence that has been cancelled
  or suspended and/or drivers who have a licence that is classified as a learners or probationary licence.

Vehicle Security Deposit:
Upon vehicle collection, a security deposit is required. The amount is determined by the Excess Reduction
Option selected.

For security purposes, only a credit card can be used to provide a vehicle security deposit. The credit card
holder must be present and able to sign for the vehicle security deposit upon vehicle collection. The credit card
holder is jointly and severally liable for any damage to the rental vehicle.

Debited bonds are subject to a 2% credit card administration fee in addition to the bond amount when the credit
card used is either a Visa or MasterCard and 4.5%, when the credit card used is an American Express.

If an Excess Reduction Option is not selected, the security deposit is AU$7,500 payable by credit card.

The AU$7,500 is debited to the hirer’s credit card when the vehicle is collected. For this reason it is important
that the hirer have the funds available on the credit card and that the amount does not exceed the hirer’s daily
withdrawal allowance available on the credit card.

If Excess Reduction Option 1 has been taken the security deposit is AU$2,500 for 2WD vehicles and AU$3,500 for 4WD vehicles.

The AU$2,500/$3,500 is debited to the hirer’s credit card when the vehicle is collected. For this reason it is important that the hirer have the funds available on the credit card and that the amount does not exceed the hirer’s daily withdrawal allowance available on the credit

If Excess Reduction Option 2 is selected with or without 4WD Easy Cover or the package booked is the Premium Package the security deposit is AU$220 for 2WD vehicles or AU$500 for 4WD vehicles.

The AU$220/$500 is taken as an imprint to the hirer’s credit card when the vehicle is collected. An imprint
simply records a figure against the hirers credit card of AU$220/$500 that Maui can then debit if required.

The security deposit is fully refundable provided the vehicle is returned on time, to the correct location,
undamaged, with a clean interior and with full fuel tanks (fuel being petrol or diesel) and gas bottle. Except
where the customer has purchased PGO (PGO is included in the Maui Premium Package) and/or Pre
Purchase Fuel (PPF), failure to return the vehicle with full petrol or diesel tanks and/or a full LPG bottle will
result in refill charges, which will be advised upon return of the vehicle.

Maui reserves the right to retain an AU$220 cleaning fee if the vehicle is not returned in a clean condition. This
includes smoking related cleaning, as smoking is not permitted in the vehicle. The toilet and wastewater tank
must be emptied prior to the return of the vehicle, or an additional AU$125 soiling fee will be retained.

FOR SECURITY PURPOSES, ONLY THE HIRERS CREDIT CARD CAN BE USED FOR VEHICLE SECURITY DEPOSITS.

Exchange Rare / Currency Variations:
All credit card transactions are conducted in Australian dollars. Due to exchange rate fluctuations and/or bank
transaction fees there could be some variance in the amount refunded compared to the amount initially charged.
We do not accept any liability for variances up or down.

Credit Cards:
The credit card holder will be jointly and severally liable as a customer. Accepted credit cards are Visa Card,
MasterCard and American Express. A non-refundable 2% administration fee will apply to all Visa and
MasterCard transactions. A non-refundable 4.5% administration fee will apply to American Express cards.
Credit card administration fees also apply to debited security bonds and only the hirer’s credit card is acceptable to use for the purpose of the security bond. Please refer to the vehicle security section above for more information.

Personal & Company Cheques:
Personal and company cheques will not be accepted as payment for rentals at the time of pick-up. These must be received by Maui 14 working days prior to commencement of the hire/s.

Licence:
A current and full motor vehicle driver’s licence is required and must be produced upon vehicle collection. Should
a foreign licence be in a language other then English it must be accompanied by a current international driving
permit issued in the same country as the driver’s licence was issued. An accredited English translation will be
accepted in lieu of an international driving permit.

Age Restrictions:
Drivers must be 21 years of age or over. For drivers 75 years of age or over, a medical certificate stating that the customer is fit to drive for the duration of the hire is required upon vehicle collection.

Additional Extras:

Charges for additional products and services will be charged per hire.

Outdoor Chairs / Table, baby or booster seats (if required) , PGO and GPS are included in Maui Premium Package

Rental Duration:

• Rental days are charged per calendar day. When calculating the number of days a vehicle is rented, the
  day of pick-up is counted as day one of the rental. The day of the vehicle’s return is counted as the final
  day of the rental. Vehicles are required to be collected and returned within business hours.
• When a rental moves from one rate season into the next, the calculation is based on both rates.
• Minimum rental periods are 5 days for the Spirit 2 Grande, Spirit 2T/S Ultima, Spirit 4WD and 7 days for
  the Spirit 4 & Spirit 6 (includes Platinum product).
• All one-way hires are subject to a minimum 7 day hire requirement.
• Rentals collecting in the following dates will have a minimum hire requirement of 10 days: 4 and 6 Berth rentals between the 15 December and 5 January
• Rentals collecting in the following dates will have a minimum hire requirement of 7 days: All other vehicle types between the 15 December and 5 January
• Minimum rental periods are subject to change during peak periods.
• These rates and terms may not apply to rentals exceeding 100 days, which include multihires. Requests for quotes/bookings of more than 100 days should be first directed to Reservations.
• Late pick-up or early return of vehicle does not entitle the hirer to any refund of the unused portion of the
  rental.
• If the customer wishes to extend the rental whilst on hire, they must first obtain authorisation from
  Reservations or any of Maui’s branches. The rental extension is subject to vehicle availability. The cost
  of an extended rental must be paid by credit card over the telephone on confirmation of the rental
  extension. The rate charged may not reflect the original rate booked. Failure to obtain authorisation will
  result in a daily fee of AU$150 in addition to the daily rate.

Road Restrictions:

• Campervans can only be driven on sealed/bitumen roads. The only exceptions to this are well-maintained
  access roads of less than twelve kilometres to recognised campgrounds and well-maintained, recognised
  roads on Kangaroo Island (South Australia). Should a customer wish to travel on an unsealed road that is greater than twelve kilometres in length to access a recognised campground special permission can be arranged
  pending road condition, weather and distance. Please contact your local representative to discuss.
• Maui reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the hire period.

Change Of Drop-Off Destination:
If the customer wishes to change the drop-off destination, they must first obtain authorisation from the Reservations or Scheduling departments. Subject to the change being approved, an additional charge of up to AU$700 may apply.

Booking Amendments:
All amendments to bookings are subject to availability of vehicle and/or package. Different rates may apply based on the amendment made.

Multiple Rentals:
Should a customer have more than one consecutive rental they can be combined to qualify for longer-term
hire discounts off the vehicle rate. Consecutive motorhome hire in Australia, New Zealand and South Africa
and/or consecutive car hire in New Zealand for both Maui and Britz can be combined to qualify if the vehicle
collection date/s are within a 3-month period. For all rentals to qualify each booking needs to be made at the
same time. If a customer makes another booking at a later time, the new booking can be combined to qualify if
the vehicle collection date/s are within a 3-month period however, the original booking/s will only qualify for a
discount if the booking/s are not already travelling or travelled.

Note that 2WD car hire in Australia cannot be combined with any campervan or New Zealand car hire to
qualify for longer-term discounts.

Longer-term discounts must be requested at the time of booking.

For vehicles that pick up and drop off on the same day, the less expensive rental day will be free of charge.
This also applies to the Liability Reduction Option or the Maui Premium Package if applicable.

If multiple hires are within the same country and total days exceed 50 days only the maximum charge
applicable to the Liability Reduction Option or the Maui Premium Package will apply. If combining a vehicle
hire with another Maui vehicle that has a more expensive Maui Premium Package or Liability Reduction
Option, the more expensive Maui Premium Package/ Liability Reduction maximum cost is applied. In the
instance where a Maui hire is being combined with a Britz hire and the packages have either the Maui
Premium Package or the Bonus Pack these components cannot be combined to have a maximum charge
applied however the vehicle rate can have a longer-term discount applied if applicable.

If multiple hires total more than 100 days these rates and terms do not apply. Requests for quotes/bookings of
more than 100 days should be directed first to Reservations.

Vehicle security deposits can be transferred between most multiple rentals. This service is available when the
booked products are motorhomes and the vehicle security deposit amount is the same.

One-Way Rentals:
One-way rentals are available between all Maui branch locations the exception is one-way rentals into or out of Tasmania for 4WD vehicles, these are on request and where the vehicle is the Spirit 6 Platinum.

• The Spirit 6 Platinum is available between Melbourne, Sydney and Brisbane only.
• Minimum rental period for one-way hires is 7 days. Shorter hires may be available on application only.
• A one-way fee of $260 applies where pick up originates from Cairns, Brisbane, Sydney, Melbourne,
  Hobart or Adelaide, and returns to these locations. Should the hire originate or return to or from Darwin, Broome, Alice Springs or Perth, the one-way fee will be $360. E.g., a Cairns to Darwin one-way rental would incur a one-way fee of $360, where a one-way rental from Cairns to Brisbane will incur a one-way fee of $260.
• The one-way fee if applicable is charged per hire.
• The one-way fee is included in the Premium Package.

Rentals in Broome:
An additional remote location fee of AU$650 applies to all rentals picking up or dropping off in Broome. Only one
remote location fee is charged per vehicle. This is in addition to the one-way fee if applicable.

Transfers:
The customer’s taxi fare from the airport to the Maui branch is refunded upon vehicle collection only. Receipt
must be presented for re-imbursement. All other transfers are at the customers own expense.

Airport Concession Fee:
An airport concession fee may be charged for hires with pick-up or drop-off from airport locations. An airport
pick-up fee of AU$16.50 per hire will apply for hires with pick-up at Hobart airport. This fee is subject to change
and new airport charges may arise.

Infringements and Administration Fees:
Maui reserves the right to charge the hirer for any speeding, toll way or parking fines and/or vehicle damage including Third Party property damage not reported on return of the vehicle. In addition to these costs, Maui reserve the right to charge for associated administration costs for processing the fines (irrespective of excess) and/or all insurance claims in the event of the customer not having a NIL excess. In addition to the costs
associated per fine and/or insurance claim, an administration fee of $60 will be applicable.

Customer Care On-Road Assistance:
Any problems associated with the vehicle, including equipment failure, must be reported to Maui as soon as
possible and within 24 hours in order to give Maui the opportunity to rectify the problem during the rental. Failure to do so will compromise any claims for compensation. Maui does not accept liability for any claims submitted after this period.

Repairs:
Repairs up to AU$200 may be effected without authorisation and will be reimbursed upon presentation of a
receipt. For amounts over AU$200, Maui will need to be informed in advance. Repairs will be approved provided
the customer was not directly responsible for the damage. Receipts must be submitted for any repair or the claim will not be paid.

Vehicle Category:
Vehicles cannot be requested by make or model, only by vehicle category.

Voluntary Downgrade:
Should the hirer decide to take a lesser vehicle than booked they will not be entitled to any refund.

Cancellation Policy:
The cancellation fees are:

• If cancelled up to 22 days prior to pick-up No Fee
• If cancelled from 21 to 7 days prior to pick-up 20% of Gross Rental
• If cancelled 6 to 1 days prior to pick-up 50% of Gross Rental
• If cancelled on day of pick up or No-Show 100% of Gross Rental
• If vehicle is returned early for any reason whatsoever no refund is available for the unused portion of the hire

Important:
Maui reserves the right to refuse any rental at its discretion.

Animals:
No animals are permitted in our vehicles, excluding guide dogs.

Branches for vehicle collection and return:
Adelaide, Alice Springs, Brisbane, Broome, Cairns, Darwin, Hobart, Melbourne, Perth, Sydney.
Please note Spirit 6 Platinum is available to/from Melbourne, Sydney and Brisbane only.

• Daily from 0800 to 1630 hours.
• Open all public holidays except Christmas Day the 25 of December, when all Maui branches are closed.
• Maui requests that clients collecting or returning their vehicle to be in the office by 1530 hours.

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