Motorhome RV and Campervan Rentals in New Zealand

Maui New Zealand Depots: Auckland, Christchurch, Queenstown & Wellington

Rates are Valid for Australian and New Zealand Residents Only

Spirit 6 - 6 Berth Camper Van With Shower or Toilet
	5 - 20 Days	21 - 34 Days	35 - 49 Days
16 Dec 09 - 28 Feb 10	$353	$335	$318
01 Mar - 31 Mar 10	$295	$280	$265

All Costs Shown Below are in New Zealand Dollars
Rates are calculated per calendar day.

Standard Rate Includes:

• Unlimited kilometres
• Vehicle insurance (excess applies, see information under the heading “for your protection – vehicle
  excess”)
• 12.5% GST*
• Airport Transfers upon vehicle collection and return (except Wellington)
• Starter pack*
• Extra driver fees
• Kitchen equipment*
• Linen and bedding*
• General equipment*
• Customer care 24 hour, 7 days per week road-service helpline (toll free)
• Travel wallet including map of New Zealand with driving tips and travel information
• Supermarket Discount Card
• New Zealand leading attractions map including discounts to iconic tourist attractions

Goods and Services Tax (GST) - GST is an New Zealand Federal Government imposed tax. GST is included in all Maui rates and is currently 12.5%. Maui reserves the right to amend GST upon Government intervention.

The starter pack is designed to provide the customer with some basic requirements as might be needed at the beginning of a hire, before the customer has had an opportunity to visit a supermarket and includes dishwashing detergent, disposable gloves, mosquito coils, bin liner, toilet roll, sponge, soap, tissues and shampoo and conditioner sachets.

Kitchen equipment includes plates, bowls, cups, glasses, knives, forks, spoons, bottle/can opener, mixing bowls, colander, saucepans, frying pans, cooking utensils, chopping board, kettle, teapot, coffee plunger, toaster and tea towel.

Linen and bedding includes pillow, pillowcase, doona (duvet), sheet and towel per person.

General equipment includes pegs, dustpan / brush, fire extinguisher, bucket/hose, broom, matches, ice cube tray, coat hangers & toilet chemicals..

Standard Rates DO NOT include:

• Optional Excess Reduction Options
• One Way Fees for rentals under 21 days
• Optional Extras

Maui Premium Package:
The Maui Premium Package for 2WD rentals is NZ $53 per day (maximum NZ $2,650 per rental) and is payable
in addition to the daily rental rate.

Inclusions are:

• Excess reduction option 2*
• No Worries Cover Option* (PCO2)
• Pre-purchase Gas* (PGO)
• Diesel Tax Recovery Fee*
• Picnic table and chairs (chairs per person travelling)
• 1 x child or booster seat if required*
• Snow Chains if required
• Portable Heater if required

* Excess Reduction Option 2 - This option reduces the excess from NZ$7500 to NIL.

* No Worries Cover (PCO2) – The No Worries Cover Option extends the cover available with Excess Reduction 2 to include cover for accidental damage to the overhead and underbody sections of the vehicle. With 4WD hires, it also reduces the excess to NIL.

* Pre-Purchase Gas (PGO) allows the customer to return the vehicle without the need for the gas bottle to be replenished. The gas bottle is used to operate the gas stove and to heat the hot water in vehicles with a hot water facility. This option can be purchased separately if the Premium Package has not been selected. See “additional products and services” for costs.

* Child/booster seat – Note that not all Maui vehicles can accommodate child restraint equipment. Child seats depending on the child’s age are commonly used for children 3 years or less. Reversible childseats or capsules are used so that an infant can be accommodated when required. Booster seats again depending on the child’s size are commonly used for children between 3 and 8 years of age. All child restraint equipment is to be fitted by the hirer facing forward, in the appropriate seat/s and cannot be situated on side facing seats.

* Diesel Recovery Fee
The Diesel Tax Recovery fee is included in the Maui Premium Pack. If the Maui Premium Pack has not been selected the
Diesel Tax Recovery Fee will be calculated and collected on return of the vehicle based on the kilometres
travelled during the hire.

The vehicle rates per 100km are as follows:

Maui reserves the right to amend the Diesel Tax Recovery Fee upon Government intervention.

For Your Protection - Vehicles Excess:
Personal injury is covered in most cases through Registration Third Party insurance. Maui strongly recommends
that all people travelling in New Zealand take out personal travel insurance.

All vehicles are insured for damage to the vehicle or to the property of a Third Party. The hirer is responsible for
the first NZ$7,500 (“the excess”) of the cost of damage to Third Party property or to the rented vehicle, including
single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or
vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental for the period the
vehicle is off fleet for accident repairs.

The excess is applicable regardless of who is at fault and must be paid at the time the accident report is
completed, not at the completion of the rental. The excess will be refunded if Maui is successful in recovering the cost of the damages from the Third Party. Please note that Third Party claims can take months to resolve.

The excess applies in respect of each claim, not rental.

Please see the ‘exclusions’ section below, whereby all insurance cover will be made void.

This NZ$7,500 excess can be reduced in most circumstances, by the purchase of Excess Reduction Option 1 or Excess Reduction Option 2.

Excess Reduction Option 1
Cost per day NZ$22 (max charge NZ$1,100) - Excess reduced to NZ$2,500

When Excess Reduction 1 has been purchased the hirer is responsible for the first NZ $2,500 (“the excess”) of
the cost of damage to Third Party property or to the rented vehicle. This includes single vehicle accident,
windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of
the ‘exclusions’. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident
repairs. The excess applies in respect of each claim, not rental.

Please see the ‘exclusions’ section below, whereby all insurance cover will be made void.

Excess Reduction Option
Cost per day NZ$40 (max charge NZ$2,000) - Excess reduced to nil

With Excess Reduction 2, the hirer will not have to pay any excess at all for any damage to the vehicle or
property of a Third Party with the exception of the ‘exclusions’.

Note: Excess Reduction Option 2 is included in the Maui Premium Package

Please see the ‘exclusions’ section below, whereby all insurance cover will be made void.

No Worries Cover Option (PCO2)
The No Worries Cover Option is a one off fee of NZ$50 per hire.
The No Worries Cover Option is only available when Excess Reduction 2 has been purchased.

Note the No Worries Cover Option is included in the Maui Premium Package.

With the No Worries Cover Option, the hirer will not have to pay any excess at all for any damage to the
vehicle or property of a Third Party with the exception of the ‘exclusions’. This will include accidental
overhead or underbody damage to the vehicle.

Please note overhead and underbody damage cover is excluded unless the No Worries Cover Option has been purchased.

Tyre and Windcreen Damage – Where the hire has a nil excess up to one windscreen and two tyres
will be covered for accidental damage. Should these amounts be exceeded the cost to repair or replace the
items will not be covered and will be the responsibility of the hirer.

MAUI STRONGLY RECOMMENDS OUR CUSTOMERS TAKE NO WORRIES COVER FOR TRAVEL WITH
COMPLETE PEACE OF MIND.

Please see the ‘exclusions’ section below, whereby all insurance cover will be made void.

EXCLUSIONS:
All insurance cover will be made void if any of the following ‘Exclusions’ are breached:

• 1. Overhead and underbody damage to the vehicle – except where No Worries Cover has been purchased.
• 2. Any water related damage which includes, but is not limited to:
  a) any vehicle submersion
  b) creek or river crossing
  c) driving through low plain flooded areas
  d) beach driving
• 3. Personal belongings. Maui recommends the hirer does not leave valuables in the vehicle and that they
  have insurance to cover for the loss/damage of personal belongings.
• 4. Any damage caused by willful misconduct (e.g. sitting or standing on the bonnet or roof of the vehicle).
• 5. A single vehicle roll over occurs.
• 6. Damage caused to the vehicle by snow chains.
• 7. Any damage caused while driving under the influence of alcohol or drugs.
• 8. The Customer will be liable for any costs associated with the incorrect use of fuel or the use of Bio-
  Diesel which should not be used (fuel being diesel or petrol), or water or other contamination of fuel.
• 9. The cost to retrieve or recover a vehicle, which may include, but is not limited to a vehicle that has become bogged, submerged or has been abandoned
• 10. The cost to replace keys, which have been lost or retrieval of keys, which have been locked in a vehicle.
• 11. The vehicle rented may only be used to carry the maximum number of passengers as dictated by the
  vehicle type. If more passengers are carried than what is allowed Maui does not accept any liability.
• 12. Drivers not identified on the rental agreement and/or drivers that have a licence that has been cancelled or suspended and/or drivers who have a licence that is classified as a learners or probationary licence.

Vehicle Security Deposit:
Upon vehicle collection, a security deposit is required. The amount is determined by the Excess Reduction Option selected.

For security purposes, only a credit card can be used to provide a vehicle security deposit. The credit card holder must be present and able to sign for the vehicle security deposit upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle.

# In the USA a vehicle security deposit is referred to as the “deductible”.

Debited bonds are subject to a 2.0% credit card administration fee in addition to the bond amount when the credit card used is either a Visa or MasterCard. This administration fee is refunded when the bond is refunded. If a bond is retained the administration fee is retained.

Debited bonds are subject to a 4.5% credit card administration fee in addition to the bond amount when the credit card used is an American Express card. This administration fee is not refunded when the bond is refunded.

If an Excess Reduction Option is not selected, the security deposit is NZ$7,500 payable by credit card.
The NZ$7,500 is debited to the hirer’s credit card when the vehicle is collected. For this reason it is important that the hirer have the funds available on the credit card and that the amount does not exceed the hirer’s daily
withdrawal allowance available on the credit card.

If Excess Reduction Option 1 has been taken the Security Deposit is NZ$2,500.

The NZ$2,500 is debited to the hirer’s credit card when the vehicle is collected. For this reason it is important
that the hirer have the funds available on the credit card and that the amount does not exceed the hirer’s daily
withdrawal allowance.

If Excess Reduction Option 2 is nominated with or without No Worries Cover or the package booked is the
Premium Package the security deposit is NZ$220.

The NZ$220 is taken as an imprint to the hirer’s credit card when the vehicle is collected. An imprint simply
records a figure against the hirer’s credit card of NZ$220 that Maui can then debit if required.

The security deposit is fully refundable provided the vehicle is returned on time, to the correct location,
undamaged, with a clean interior and with full fuel tanks (fuel being petrol or diesel) and gas bottle. Except
where the customer has purchased PGO (PGO is included in the Maui Premium Package) and/or Pre Purchase
Fuel (PPF), failure to return the vehicle with full petrol or diesel tanks and/or a full LPG bottle will result in refill
charges, which will be advised upon return of the vehicle.

Maui reserves the right to retain an NZ $220 cleaning fee if the vehicle is not returned in a clean condition. This
includes smoking related cleaning, as smoking is not permitted in the vehicle. The toilet and waste water tank must be emptied prior to the return of the vehicle, or an additional NZ$125 soiling fee will be retained.

FOR SECURITY PURPOSES, ONLY THE HIRERS CREDIT CARD CAN BE USED FOR VEHICLE SECURITY DEPOSITS.

Exchange Rare / Currency Variations:
All credit card transactions are conducted in Australian dollars. Due to exchange rate fluctuations and/or bank
transaction fees there could be some variance in the amount refunded compared to the amount initially charged.
We do not accept any liability for variances up or down.

Credit Cards:
The credit card holder will be jointly and severally liable as a customer. Accepted credit cards are Visa Card,
MasterCard and American Express. A non-refundable 2.0% administration fee will apply to all Visa and
MasterCard transactions. A non-refundable 4.5% administration fee will apply to American Express cards.
Credit card administration fees also apply to debited security bonds and only the hirer’s credit card is acceptable to use for the purpose of the security bond. Please refer to the vehicle security section above for more information.

Personal & Company Cheques:
Personal and company cheques will not be accepted as payment for rentals at the time of pick-up. These must be received by Maui 14 working days prior to commencement of the hire/s.

Licence:
A current and full motor vehicle driver’s licence is required and must be produced upon vehicle collection.
Should a foreign licence be in a language other then English it must be accompanied by a current international
driving permit issued in the same country as the driver’s licence was issued. An accredited English translation
will be accepted in lieu of an international driving permit.

Age Restrictions:
Drivers must be 21 years of age or over. For drivers 75 years of age or over, a medical certificate stating that the customer is fit to drive for the duration of the hire is required upon vehicle collection.

Additional Extras:

Charges for additional products and services will be charged per hire. Note that outdoor chairs / table, a child or booster seat (if required), the pre-purchase gas option, portable heater & snow chains if required are included in the Maui Premium Package.

Rental Duration:

• Rental days are charged per calendar day. When calculating the number of days a vehicle is rented, the
  day of pick-up is counted as day one of the rental. The day of the vehicle’s return is counted as the final
  day of the rental. Vehicles are required to be collected and returned within business hours unless
  arranged otherwise.
• When a rental moves from one rate season into the next, the calculation is based on both rates.
• Minimum rental period is 5 days.
• Minimum rental period is 10 days for hires with a collection date between 23 December and 10 January. .
• Minimum rental period is 10 days when a vehicle is being collected from the North Island and is being
  returned to the South Island if the rental commences between the months of October through to March.
• Minimum rental periods are subject to change during peak periods.
• These rates and terms may not apply to rentals exceeding 100 days, which include multihires. Requests
  for quotes/bookings of more than 100 days should be first directed to Reservations.
• Late pick-up or early return of vehicle does not entitle the hirer to any refund of the unused portion of the
  rental.
• If the customer wishes to extend the rental whilst on hire, they must first obtain authorisation from
  Reservations or any of Maui’s branches. The rental extension is subject to vehicle availability. The cost of
  an extended rental must be paid by credit card over the telephone on confirmation of the rental extension.
  The rate charged may not reflect the original rate booked. Failure to obtain authorisation will result in a
  daily fee of NZ$150 in addition to the daily rate.

Road Restrictions:

Motorhomes can only be driven on sealed/bitumen or well-maintained roads.

No vehicle shall be driven on Skippers Road (Queenstown), Ninety Mile Beach (Northland), Ball Hut Road (Mt.
Cook), Bluff Road that runs between Kuatunu and Mataurangi and North of Colville Township (Coromandel
Peninsula).

Maui reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road
or weather conditions.

Change Of Drop-Off Destination:
If the customer wishes to change the drop-off destination, they must first obtain authorisation from the Reservations or Scheduling departments. Subject to the change being approved, an additional charge of up to NZ$550 may apply.

Booking Amendments:
All amendments to bookings are subject to availability of vehicle and/or package. Different rates may apply based on the amendment made.

Multiple Rentals:
Should a customer have more than one consecutive rental they can be combined to qualify for longer-term hire
discounts off the vehicle rate. Consecutive motorhome hire in Australia, New Zealand and South Africa and/or
consecutive car hire in New Zealand for both Maui and Britz can be combined to qualify if the vehicle collection
date/s are within a 3-month period. For all rentals to qualify each booking needs to be made at the same time. If
a customer makes another booking at a later time, the new booking can be combined to qualify if the vehicle
collection date/s are within a 3-month period however, the original booking/s will only qualify for a discount if the
booking/s are not already travelling or travelled.

Note that 2WD car hire in Australia cannot be combined with any campervan or New Zealand car hire to qualify
for longer-term discounts.

Longer-term discounts must be requested at the time of booking.

For vehicles that pick up and drop off on the same day, the less expensive rental day will be free of charge.
This also applies to the Excess Reduction Option or the Maui Premium Package if applicable.

If multiple hires are within the same country and total days exceed 50 days only the maximum charge applicable to the Excess Reduction Option or the Maui Premium Package will apply. If combining a vehicle hire with another Maui vehicle that has a more expensive Premium Package or Excess Reduction Option, the more
expensive Premium Package/Excess Reduction maximum cost is applied. In the instance where a Maui hire is
being combined with a Britz hire and the packages have either the Premium Pack or the Bonus Pack these
components cannot be combined to have a maximum charge applied however the vehicle rate can have a
longer-term discount applied if applicable.

If multiple hires total more than 100 days these rates and terms do not apply. Requests for quotes/bookings of
more than 100 days should be directed first to Reservations.

One-Way Rentals:

• One-way rentals are available between all branch locations.
• A one-way rental fee of NZ$250 is charged for rentals between the North and South Islands and vice
  versa, where pick-up is between 01 November and 31 March.
• The one-way fee if applicable is charged per hire.

Wellington and Queenstown Fees:
Vehicle collections and returns in Wellington and Queenstown incur a NZ$200 location fee (same city
collection and return, one fee applies). This is in addition to the one-way fee if applicable.

Transfers:
Maui provides free airport to branch and branch to airport transfer on day of arrival and departure for our
Auckland and Christchurch Branches. Queenstown branch is located at the airport. The Wellington agency is
located 40 minutes from the airport and clients must arrange their own transportation to and from the branch at
their own expense.

Infringements:
Maui reserves the right to charge the hirer for any speeding, parking or tollway fines, associated administration
costs and/or accidents including Third Party property damage not reported on return of the vehicle. The
administration fee per fine, in addition to the fine, will be NZ$60.

Customer Care On-Road Assistance:
Any problems associated with the vehicle, including equipment failure, must be reported to Maui as soon as
possible and within 24 hours in order to give Maui the opportunity to rectify the problem during the rental. Failure to do so will compromise any claims for compensation. Maui does not accept liability for any claims submitted after this period.

Repairs:
Repairs up to NZ$200 may be effected without authorisation and will be reimbursed upon presentation of a
receipt. For amounts over NZ$200, Maui will need to be informed in advance. Repairs will be approved provided
the customer was not directly responsible for the damage. Receipts must be submitted for any repair or the claim will not be paid.

Vehicle Category:
Vehicles cannot be requested by make or model, only by vehicle category.

Voluntary Downgrade:
Should the hirer decide to take a lesser vehicle than booked they will not be entitled to any refund.

Cancellation Policy:
The cancellation fees are:

• If cancelled up to 22 days prior to pick-up No Fee
• If cancelled from 21 to 7 days prior to pick-up 20% of Gross Rental
• If cancelled 6 to 1 days prior to pick-up 50% of Gross Rental
• If cancelled on day of pick up or No-Show 100% of Gross Rental
• If vehicle is returned early for any reason whatsoever no refund is available for the unused portion of the hire

Important:
Maui reserves the right to refuse any rental at its discretion.

Animals:
No animals are permitted in our vehicles, excluding guide dogs.

Branches for vehicle collection and return:
Auckland, Christchurch, Queenstown, Wellington.

• Auckland, Wellington and Christchurch: Daily from 0800 to 1730 hours. Open all public holidays except
  Christmas Day the 25 of December, when all Maui branches are closed.
• Queenstown: 0800 to 1730 hours in the summer months. 0800 to 1700 hours in the winter months. Open
  all public holidays except Christmas Day the 25 of December, when all Maui branches are closed.

Top of Page