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Products: Maui Motorhome Rentals New Zealand - 2017 / 2018 Rates
   
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Helpful Info - NZ

Motorhome Rentals in New Zealand

Maui New Zealand Depots:
Auckland  -  Christchurch  -  Queenstown

2017 - 2018 Flex Rates
Valid from 01 April 2017 - 31 March 2018

Flex Rates give you the very best available price for the motorhome you want to rent. If you book early and there are plenty of motorhomes available, you will pay a much lower price. If you book closer to departure date or book for a high demand period then the rate will be higher.
 
However, once booked, should you need to amend the dates, the prevailing rates will apply. We get advised of new flex rates each week. Therefore each quote only valid until the end of each week.

Please Contact us for this weeks Great Flex Rates

Available Vehicles for Hire

All Costs Shown Below are in New Zealand Dollars
Rates are calculated per calendar day.

Standard Rate Includes:

  • Unlimited kilometres
  • Vehicle liability (liability applies, see information under the heading "for your protection - vehicle liability")
  • 15% GST*
  • Airport Transfers upon vehicle collection and return
  • Tourism Radio
  • Extra driver fees
  • Kitchen equipment *
  • Linen and bedding including a linen exchange service *
  • General equipment *
  • GPS (normally $10 per day with a maximim charge of $100 per hire)
  • Valet Service * for hires of 21 days or more
  • Supermarket Discount Card
  • Customer care 24 hour, 7 days per week road-service helpline (toll free)
  • Travel wallet including map of New Zealand with driving tips and travel information
  • New Zealand leading attractions map including discounts to iconic tourist attractions
  • Driver goes free to Waitomo Glowworm Caves

Goods and Services Tax (GST)
GST is an New Zealand Federal Government imposed tax. GST is included in all Maui rates and is currently 15%. Maui reserves the right to amend GST upon Government intervention.

Valet Service
Customers on hires of 21 days or more in length (does not include multiple hires) may visit any maui location while on hire to have their vehicle detailed and oil and water checked. Please call ahead by a minimum of 48 hours for this service.

Apartment Style Kitchen equipment includes
includes quality plates, bowls and cups. Wine and drinking glasses. Superior cutlery and cooking utensils. Bottle/can opener, mixing bowls, colander, saucepans, frying pans, chopping board, gas kettle, electric jug, coffee plunger, toaster and tea towel.

Freshly laundered Linen and bedding includes
includes pillow, pillowcase, sheet and towel per person plus one duvet (doona) per bed. maui customers may also exchange their linen and bedding during their rental at any maui branch.

General equipment includes
includes pegs, dustpan/brush, fire extinguisher, bucket/hose, broom, matches, ice cube tray, clothes hangers and a floor safe. General equipment also includes starter items that are designed to provide the customer with some basic requirements as might be needed at the beginning of a hire, before the customer has had an opportunity to visit a supermarket and includes dishwashing detergent, disposable gloves, biodegradable bin liner, toilet roll and biodegradable toilet chemicals.


Standard Rates DO NOT include:

  • Optional Excess Reduction Options
  • One Way Fees for rentals under 21 days
  • Optional Extras

Maui Premium Package:
The Maui Premium Package is NZD $65 per day (maximum NZD $3,250 per rental) and is payable in addition to
the daily gross rental rate.

Inclusions are:

  • Liability Reduction Option*
  • One-way fees if applicable
  • Road User Charge Recovery Fee*
  • Pre-Purchase Gas* (PGO)
  • Picnic table and chairs (chairs per person travelling)
  • Snow Chains if required
  • Fan Heater if required
  • LPG Gas Bottle Exchange
  • MP3 connectivity
  • Express key return

* Liability Reduction Option - This option reduces the excess from NZD $7500 to NIL.

* Pre-Purchase Gas (PGO)
Allows the customer to return the vehicle without the need for the gas bottle to be replenished. The gas bottle is used to operate the gas stove and to heat the hot water in vehicles with a hot water facility. This option can be purchased separately if the Maui Premium Package has not been selected. See "additional products and services" for costs.

* LPG Gas Bottle Exchange
Allows the customer to swap the LPG Gas bottle at any time at any of our branches.

* Express Key Return
Maui customers with the Maui Premium Package may simply return their keys to the counter when returning a vehicle without any need to do vehicle checks. This service only applies where no vehicle damage has occurred whilst on hire.

* Road User Charge Recovery Fee
The Road User Charge Recovery fee is included in the Maui Premium Package. If the Maui Premium Package has not been selected the Road User Charge Recovery Fee will be calculated and collected on return of the vehicle based on the kilometres travelled during the hire.

The vehicle rates per 100km are as follows:

Ultima / Ultima Plus NZD $6.22
Cascade / Beach / River NZD $6.62

Maui reserves the right to amend the Road User Charge Recovery Fee upon Government intervention.

For Your Protection - Vehicles Liability:
New Zealand legislation provides limited coverage for personal injury. maui does not accept any liability for personal injuries sustained during the rental and recommend the hirer does not leave valuables in the vehicle and that they have personal travel insurance to cover for the loss/damage of personal belongings. maui strongly recommends that all people travelling in New Zealand take out personal travel insurance.

# In the USA a liability is referred to as the "deductible".

All vehicles are insured for the damage to the vehicle or to the property of a Third Party. The hirer is responsible for the first NZD $7,500 ("the liability") of the cost of damage to Third Party property or to the rented vehicle, including single vehicle accident (does not include single vehicle roll over), windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the "exclusions". This also includes the cost of the daily rental for the period the vehicle is being repaired. In addition to these costs, an administration fee of NZD $60 may apply, per claim.

The liability is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. maui reserves the right to charge the hirer for any vehicle damage including Third Party property damage not reported on return of the vehicle. The liability will be refunded if maui is successful in recovering the cost of the damages from the Third Party. Please note that Third Party claims can take months to resolve.

The liability applies in respect of each claim, not rental.

Please see the 'exclusions' section below, whereby all liability cover will be made void.

Excess Reduction Option
Cost per day NZD $45 (max charge NZD $2,250) - Liability reduced to NIL

When the Liability Reduction Option has been purchased, the hirer will not have to pay any liability at all for any damage to the vehicle or property of a Third Party with the exception of the "exclusions". This cover includes unlimited tyre and windscreen cover for accidental damage.

Note: The Liability Reduction Option is included in the Maui Premium Package.

Please see the 'exclusions' section below, whereby all insurance cover will be made void.


Additional Protection Coverage
All Vehicles - NZD $99 per rental

Where the hirer purchases Additional Protection Coverage the cost of damage resulting from a single vehicle roll over will be covered.

Additional Protection Coverage can only be purchased in conjunction with Liability Reduction Option or the Maui Premium Package.

MAUI STRONGLY RECOMMENDS OUR CUSTOMERS TAKE THE MAUI PREMIUM PACKAGE WITH ADDITIONAL PROTECTION COVERAGE FOR TRAVEL WITH PEACE OF MIND.

EXCLUSIONS:
All liability cover will be made void if any of the following 'Exclusions' are breached:

  • 1. Overhead and underbody damage to the vehicle - except where Excess Reduction 2 or the
    Premium Package has been purchased (does not cover single vehicle roll over).
  • 2. Damage caused to the vehicle because total load (kg) has exceeded recommended load as
    stated in vehicle manual. Vehicles are not to be used for the purpose of transporting and haulage of goods other than what might be reasonably expected of a leisure rental.
  • 3. Any water related damage which includes, but is not limited to:
    a) any vehicle submersion
    b) creek or river crossing
    c) driving through flooded areas
    d) beach driving
  • 4. Personal belongings. maui recommends the hirer does not leave valuables in the vehicle and that they have travel insurance to cover for the loss/damage of personal belongings.
  • 5. Any damage caused by willful misconduct (e.g. sitting or standing on the bonnet or roof of the vehicle).
  • 6. A single vehicle roll over occurs except where Additional Protection Coverage has been purchased.
  • 7. Damage caused to the vehicle by snow chains.
  • 8. Any damage caused while driving under the influence of alcohol or drugs.
  • 9. The Customer will be liable for any costs associated with the incorrect use of fuel or the use of Bio-
    Diesel which should not be used (fuel being diesel or petrol), or water or other contamination of fuel.
  • 10. The cost to retrieve or recover a vehicle, which may include, but is not limited to a vehicle that has
    become bogged, submerged, caught, trapped, stuck or restricted in anyway and/or has been
    abandoned.
  • 11.The cost to replace keys, which have been lost or retrieval of keys, which have been locked in a
    vehicle.
  • 12. The vehicle rented may only be used to carry the maximum number of passengers as dictated by the
    vehicle type. If more passengers are carried than what is allowed Maui does not accept any liability.
  • 13. Drivers not identified on the rental agreement and/or drivers that have a licence that has been cancelled or suspended and/or drivers who have a licence that is classified as a learners or probationary licence.

Vehicle Security Deposit:
Upon vehicle collection, a vehicle security deposit is required. The vehicle security deposit is applicable regardless if the hirer has purchased private travel insurance.

For security purposes, only a credit card can be used to provide a vehicle security deposit. The credit card holder must be present and able to sign for the vehicle security deposit upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle. Any type of pre-paid travel card is not acceptable as a means to provide a vehicle security deposit. Visa and MasterCard debit cards are acceptable provided the card is being used as a credit card.

Debited vehicle security deposits are subject to a 2% credit card administration fee in addition to the vehicle security deposit amount when the credit card used is either a Visa or MasterCard and 4.6%, when the credit card used is American Express.

If the Liability Reduction Option is not selected, the vehicle security deposit is NZD $7,500 payable by credit card.

The NZD $7,500 is debited to the hirer's credit card when the vehicle is collected. For this reason it is important that the hirer have the funds available on the credit card and that the amount does not exceed the hirer's daily withdrawal allowance available on the credit card.

If the Liability Reduction Option is selected or the package booked is the maui Premium Package the vehicle security deposit is NZD $250.

The NZD $250 is taken as an imprint to the hirer's credit card when the vehicle is collected. An imprint simply records a figure against the hirer's credit card of NZD $250 that Maui can then debit if required.

The vehicle security deposit is fully refundable, including the credit card surcharge if the card used to provide the vehicle security deposit is a Visa or MasterCard, provided the vehicle is returned on time, to the correct location, undamaged, in a clean condition and with full fuel tanks (fuel being petrol or diesel) and gas bottle. Except where the customer has purchased PGO (PGO is included in the Maui Premium Package) and/or Pre Purchase Fuel (PPF), failure to return the vehicle with full petrol or diesel tanks and/or a full LPG bottle will result in refill charges, which will be advised upon return of the vehicle.

Maui reserves the right to retain a NZD $250 cleaning fee if the vehicle is not returned in a clean condition. This includes smoking related cleaning, as smoking is not permitted in the vehicle. The toilet and waste water tank must be emptied prior to the return of the vehicle, or an additional NZD $125 soiling fee will be retained.


FOR SECURITY PURPOSES, ONLY THE HIRERS CREDIT CARD CAN BE USED FOR VEHICLE SECURITY DEPOSITS.

Exchange Rate / Currency Variations:
All credit and debit card transactions are conducted in New Zealand dollars. Due to exchange rate fluctuations and/or bank transaction fees there could be some variance in the amount refunded compared to the amount initially charged. maui does not accept any liability for variances up or down.

Credit Cards:
The credit or debit card holder will be jointly and severally liable as a customer. Accepted credit and debit cards are Visa Card, MasterCard and American Express. A non-refundable 2% administration fee will apply to all Visa and MasterCard transactions and 4.6% to American Express. Credit card administration fees also apply to debited vehicle security deposits and only the hirer's credit card is acceptable to use for the purpose of the vehicle security deposit.

Personal & Company Cheques:
Personal and company cheques will not be accepted as payment for rentals at the time of pick-up. These must be received by maui 14 working days prior to commencement of the hire/s.

Licence:
A current and full motor vehicle driver's licence is required and must be produced upon vehicle collection. Should a foreign licence be in a language other then English it must be accompanied by a current international driving permit issued in the same country as the driver's licence was issued. An accredited English translation will be accepted in lieu of an international driving permit.

Age Restrictions:
Drivers must be 21 years of age or over.


Additional Products & Services:

Extras
Price
Picnic Table NZD $25 per rental
Picnic Chairs NZD $18 per rental
Awnings (if not already affixed) NZD $5 per day with a maximum charge of NZD $80 per hire
Baby / Booster Seats* NZD $36 per rental
First Aid Kit NZD $35 for purchase (In vehicle. If seal is broken customer is charged)
Fan Heater NZD $16 per rental
Snow Chains NZD $36 per rental (In vehicle. If seal is broken customer is charged)
Souvenir Road Atlas From NZD $25 for purchase
Pre-Purchase Fuel Option - PPF Details on request
Pre-Purchase Gas Option - PGO (Gas bottle used for cooking. Also used for hot water facilities in vehicles that have this option) NZD $38 per refill
Toilet Emptying Service * NZD $50 [per rental
Mobile Wifi NZD $10 per day with a maximum charge of NZD $100
Electrical Adaptor NZD $14 for purchase

* On drop off of the vehicle, customers will have the convenience of having the toilet emptied for them.

Charges for additional products and services will be charged per hire.

Outdoor chairs and table, the pre-purchase gas option, fan heater (if required), and snow chains (if required) are included in the maui Premium Package.

Animals:
No animals are permitted in our vehicles, excluding guide dogs.

Branches for vehicle collection and return:
Auckland, Christchurch and Queenstown.

  • Daily from 0800 to 1630 hours. Open all public holidays except Christmas Day the 25 of December & New Years Day 01 January when all Maui branches are closed.

Rental Duration:

  • Rental days are charged per calendar day. When calculating the number of days a vehicle is rented, the day of pick-up is counted as day one of the rental. The day of the vehicle's return is counted as the final day of the rental. Vehicles are required to be collected and returned within business hours.
  • When a rental moves from one rate season into the next, the calculation is based on both rates.
  • Minimum rental period is 5 days.
  • Minimum rental period is 10 days for hires with a collection date between 20 December and 10 January.
  • Minimum rental period is 10 days when a vehicle is being collected from the North Island and is being returned to the South Island if the rental commences between the months of October through to March.
  • Minimum rental period is subject to change during peak periods.
  • For rentals 50 days or more (including multiple hires), please refer to the "Long Hire Rental" section of this document. All requests for quotes and bookings of 50 days or more should be directed first to Reservations.
  • Late pick-up or early return of vehicle does not entitle the hirer to any refund of the unused portion of the rental.
  • If the customer wishes to extend the rental whilst on hire, they must first obtain authorisation from Reservations or any of maui's branches. The rental extension is subject to vehicle availability. The cost of an extended rental must be paid by credit card over the telephone on confirmation of the rental extension. The rate charged may not reflect the original rate booked. Failure to obtain authorisation will result in a daily fee of NZD $150 in addition to the daily rate.

Road Restrictions:
Motorhomes can only be driven on sealed/bitumen or well-maintained roads.

No vehicle shall be driven on Skippers Road (Queenstown), Ninety Mile Beach (Northland), Ball Hut Road (Mt. Cook), Bluff Road that runs between Kuaotunu and Matarangi and North of Colville Township (Coromandel Peninsula).

Maui reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions.

Change Of Drop-Off Destination:
If the customer wishes to change the drop-off destination, they must first obtain authorisation from Reservations. Subject to the change being approved, an additional charge of up to NZD $750 may apply.

Booking Amendments:
All amendments to bookings are subject to availability of vehicle and/or package. Different rates may apply based on the amendment made. If rental dates are amended within 14 days of vehicle pick up, no refund will be made if th e rental is shortened.

Multiple Rentals:
Should a customer have more than one consecutive rental they can be combined to qualify for longer-term hire discounts off the vehicle rate. Consecutive motorhome hire in Australia and South Africa for maui, Britz and KEA and in New Zealand for maui, Britz, KEA United and Alpha can be combined to qualify if the vehicle collection date/s are within a 3-month period. For all rentals to qualify each booking needs to be made at the same time. If a customer makes another booking at a later time, the new booking can be combined to qualify if the vehicle collection date/s are within a 3-month period however, the original booking/s will only qualify for a discount if the booking/s are not already travelling or travelled.

Note that 2WD car hire cannot be combined with any campervan hire to qualify for longer-term discounts.

Longer-term discounts must be requested at the time of booking.

For vehicles that pick up and drop off on the same day, the less expensive rental day will be free of charge. This also applies to the Liability Reduction Option or the Maui Premium Package if applicable.

If multiple hires are within the same country and total days exceed 50 days only the maximum charge applicable to the Liability Reduction Option or the Maui Premium Package will apply. In the instance where a Maui hire is being combined with a Britz, United or Alpha hire and the packages have the Maui Premium Package, Britz Bonus Pack, United Inclusive Pack, or Alpha Inclusive Pack these components cannot be combined to have a maximum charge applied however the vehicle rate can have a longer term discount applied if applicable.

For rentals 50 days or more (including multiple hires), please refer to the "Long Hire Rental" section of this document. All requests for quotes and bookings of 50 days or more should be directed first to Reservations.

Vehicle security deposits can be transferred between most multiple rentals. This service is available when the booked products are motorhomes and the vehicle security deposit amount is the same.

One-Way Rentals:

  • One-way rentals are available between all branch locations.
  • A one-way rental fee of NZD $300 is charged for rentals between the North and South Islands and vice
    versa
    , where pick-up is between 01 October and 31 March.
  • The one-way fee if applicable is charged per hire.
  • The one-way fee if applicable is included in the Maui Premium Package.

Queenstown Location Fees:
Vehicle collections and returns in Queenstown incur a NZD $210 location fee (same city collection and return, one fee applies). This is in addition to the one-way fee if applicable.

Public Holiday Surcharge:
A NZD $50 surcharge will apply to all rentals picking up and/or dropping off on National public holidays. Please refer to "Operating Hours" for Public Holiday's and dates.


Transfers:
Maui provides free airport to branch and branch to airport transfer on day of arrival and departure for our Auckland, Christchurch and Queenstown Branches.

Toll and Traffic Notices and Administration Fees:
Maui reserves the right to charge the hirer for any speeding, toll way, parking or freedom camping fines. In addition to the costs associated per fine an administration fee of NZD $60 may be applicable.

Customer Care On-Road Assistance:
Any problems associated with the vehicle, including equipment failure, must be reported to maui as soon as possible and within 24 hours in order to give maui the opportunity to rectify the problem during the rental. Failure to do so will compromise any claims for compensation. maui does not accept liability for any claims submitted after this period. Please contact us on free phone: 0800 788 558.

Repairs:
Repairs up to NZD $200 may be effected without authorisation and will be reimbursed upon presentation of a receipt provided the customer was not directly responsible for the damage. For amounts over NZD $200, maui will need to be informed in advance. Receipts must be submitted for any repair or the claim will not be paid.

Change of Vehicle:
Should the vehicle booked be unavailable, maui reserves the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the hirer to a refund.

Vehicle Category:
Vehicles cannot be requested by make or model, only by vehicle category.

Voluntary Downgrade:
Should the hirer decide to take a lesser vehicle than booked they will not be entitled to any refund.

Shortening of Rental Period:
If a renter shortens their hire period by more than a week - it may be treated as a cancellation of the whole booking and a re-booking. This depends on when the amendment takes place and how many days of hire are being cancelled. Please ensure you always have travel insurance in place.


Cancellation Policy:
The cancellation fees are:

  • If cancelled up to 91 days prior to pick-up No Fee
  • If cancelled up to 90 to 22 days prior to pick-up 10% of Gross Rental
  • If cancelled from 21 to 7 days prior to pick-up 20% of Gross Rental
  • If cancelled 6 to 1 days prior to pick-up 50% of Gross Rental
  • If cancelled on day of pick up or No-Show 100% of Gross Rental
  • If vehicle is returned early for any reason whatsoever no refund is available for the unused portion of the hire

Special Conditions:
For all rentals with a collection date between 01 June 2017 and 08 July 2017 the following special conditions apply:

  • 10% non-refundable deposit is required to confirm bookings
  • Full payment is required 90 days prior to pick up
  • Cancellation fees are:
    If cancelled up to 91 days prior to pick-up - 10 % of rental
    If cancelled from 90 to 1 day prior to pick-up - 100% of rental

Booking Amendments:
All amendments to bookings are subject to availability of the vehicle and/or package. Different rates may apply based on the amendment made. Amendments prior to the vehicle collection date will be re-calculated at the flex rate applicable on the date of amendment.

This applies to changing the vehicle type, reducing the number of rental days, changing pick-up dates and/or changing the pick-up or drop-off location. Where the number of rental days is being extended prior to the vehicle collection date (days are being added on at the end of the rental with no change to the original pick up date), which applied at the time of the original booking, will apply.

Important:
Maui reserves the right to refuse any rental at its discretion.

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Telephone: (+61 3) 9584 0896 Fax: (+61 3) 9584 0840   Toll-Free Australia: 1300 663 854
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