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Products: Star RV Motorhome Rentals New Zealand - 2017 / 2018 Rates
   
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Helpful Info - Aus
Motorhome and Campervan Rentals in New Zealand

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New Zealand Depots:
Auckland  -  Christchurch

Choosing a recreational vehicle bearing the Star RV emblem not only provides you with a superior driving experience but also an enhanced holiday experience. Passionate craftsmanship and cuttin-edge technology combine to produce a truly exceptional suite of recreational vehicles - all under 6 months old. Your home away from home will take you to the most wonderful places, introduce you to the most interesting people and leace you with the most moving of memories, so choose Star RV for the style and dependability that your holiday deserves.

Early Booking Discount !
An Early Booking discount of 5% Off the daily rental rate
will apply to rentals that commence 180 days after the date of booking.
This discount does not apply to the Value Pack component.
The Early Booking discount can be combined with Long Term Discounts.
Long Term Discount
21+ days – 5% off above daily rental rates
This discount does not apply to the Star Pack
Multiple rentals are eligible for the long-term discount
There are no further long-term discounts available on Flex Rates
2017 - 2018 Flex Rates
Valid from 01 April 2017 - 31 March 2018

Flex Rates allow us to offer flexible pricing, which gives you the opportunity to secure the best possible rental rate. The Flex Rates are based on a very simple system of supply and demand. So when there are a large number of vehicles available for hire from a particular branch then the rental rate is lower.

This way you can benefit from the lower rates offered. Generally, this means that the earlier you book the cheaper the rate! There will also be great Standby Rates!

However, once booked, should you need to amend the dates, the prevailing rates will apply. We get advised of new flex rates each week. Therefore each quote only valid until the end of each week.

Please Contact us for this weeks Great Flex Rates

 

Available Vehicles

Rates are calculated per calendar day.

Rates Include:

  • Unlimited Kilometres
  • Vehicles less than 12 months old
  • 15% GST
  • Extra Driver Fees
  • Easy Check out and check in
  • Personalised Vehicle Consultation *
  • Valet Service*
  • Linen and bedding including Linen Exchange Service*
  • Kitchen Equipment*
  • Full Water Tank
  • Gas Bottle Exchange Service* for hires of 14 days or more in length
  • Transfer on day of pick up and drop off from the Airport
  • Tourism Radio

*Valet Service:
Customers on hire may visit any Star RV branch while on hire to have their vehicle cleaned, oil and water checked. Customers must call 48 hours prior to arrange this service.

*Freshly Laundred Linen Bedding:
Includes pillow, pillowcase, sheet and towel per person and one doona (duvet) per bed. Star RV clients may also exchange their linen and bedding during their rental at any Star RV Branch. Clients must call 48 hours prior to arrange this service.

*Gas Bottle Exchange Service:
Every 14 days of hire clients can visit a Star RV branch to exchange their used gas bottle for a full gas bottle.

*Welcome Pack:
Each vehicle is supplied with a complimentary Star RV Welcome Pack for the first night that includes some essential condiments.

*General Equipment:
Each vehicle is supplied with complimentary general equipment (such as pegs and clothes line, dustpan/brush, ire extinguisher , bucket/hose and broom.

*Kitchen and Personal Kits:
Each vehicle is supplied with complimentary living equipment (such as bedding, cooking equipment, eating utensils, bath and tea towels.)

*Campground Guides:
Each vehicle is supplied with complimentary campground guides.

*Personalised Vehicle Consultation:
On pick up of the vehicle our staff will provide a complimentary vehicle consultation. This includes an explanation of all the interior and exterior features of the vehicle as well as driving tips

Star Pack:
Add NZD $65 per day. The maximum amount payable per rental segment for an Inclusive Rate is NZD $3,250 - i.e. 50 days rental.
The minimum amount payable per rental segment for the Star Pack will be based on the minimum rental period applicable for your rental.

  • Nil Liability
  • Unlimited Windscreen and Tyres willbe covered for accidental damage
  • One Way Rental Fee
  • Road User Recovery Fee
  • GPS
  • Pre-purchased Gas Bottle
  • Snow Chains (on request)
  • Camping Chairs and Table
  • Heater / Fan
  • Baby or Booster Seats (on request).

Rental Extension:
If the customer wishes to extend the rental whilst on hire, they must first obtain authorisation from Star RV Reservations who will advise of the additional costs. Rental extension is subject to fleet availability. The extra cost (Gross Rate) of an extended rental must be paid by credit card over the telephone or at an Star RV Branch immediately on confirmation of the rental extension.

Failure to obtain authorisation will result in the renter being charged double the daily gross rental rate.

Rental Charges:
Rental days are charged per calendar day. The day of pick-up is calculated as the irst day of rental and the day of return is calculated as the last day of rental. Vehicles must be returned within branch hours.

What is Flex Rates:
Flex Rates allow us to offer lexible pricing, which gives you the opportunity to secure the best possible rental rate. The Flex Rates are based on a very simple system of supply and demand. So when there are a large number of vehicles available for hire from a particular branch then the rental rate is lower . This way you can beneit from the lower rates offered. Generally, this means that the earlier you book the cheaper the rate! There will also be great Standby Rates!

Branch Locations:
Star RV has branches in Auckland and Christchurch.

Branch Hours:
Branches are open seven days a week, 8am to 4:30pm. Branches will be closed Christmas Day, New Years Day and Good Friday.

Public holiday Surcharge:
A NZD $50 surcharge will apply to all rentals picking up and/or dropping off on National public Holidays:

  • Easter Monday (17th April 2017)
  • ANZAC Day (25th April 2017)
  • Queen's Birthday (5th June 2017)
  • Labour Day (23rd October 2017)
  • Boxing Day (26th December 2017)
  • Day after New Year's Day (2nd January 2018)
  • Waitangi Day (6th February 2018)

*Dates are correct at time of release. Dates subject to change.

Transfer:
Vehicles must be collected and returned to our branches (not airports). A transfer to the Star RV branch from the Airport and vice versa is provided free of charge.

Kilometres:
Rates include unlimited kilometres.

Payment at Branches:
For security reasons, Star RV will only accept credit card or debit card for rental charges paid on vehicle pick up or drop off. Cash payments will not be accepted at rental branches. The Bond on the vehicle is only payable at pick-up by Credit Card or Debit Credit Card. The Bond cannot be paid with a pre-paid Credit Card.

Taxes:
Our rates include GST of 15%.

Road User Recovery Fee:
The Road User Recovery Fee will be calculated and collected on return of the vehicle based on the kilometres travelled during the hire.

The fee per 100km is as follows:

  • Aquila RV.......NZD $6.22
  • Pandora RV.....NZD $6.62
  • Hercules RV ...NZD $6.62

We reserve the right to amend the Road User Recovery Fee upon Government intervention.

Credit Cards:
We only accept Visa, MasterCard, American Express and Diners Club. Visa and MasterCard will incur an additional 2.00% surcharge on any transaction. American Express and Diners Club will incur an additional 4.5% surcharge on any transaction.


Exchange Rate / Currency Variations:

All credit card transactions are conducted in New Zealand dollars. Due to exchange rate fluctuations there could be some variance in the amount refunded compared to the amount initially charged. We do not accept any liability for variances up or down. Refunds by credit card can take up to 15 working days depending on the renter’s Financial Institution.


Rental Duration:
The minimum rental for all vehicles is seven days.
Between 15 December 2017 and 10 January 2018, a minimum rental period of 14 days applies. Minimum rental periods are subject to change during peak periods.

One Way Rentals: (included in the Star Pack)
A one way fee rental fee of NZD $250 is charged for rentals between the North and South Islands and vice versa:

The following one way fees apply:

North to South Rentals
- Pick-up 01 April 2017 to 30 September 2017 a one way rental fee of $100 applies
- Pick-up 01 October 2017 to 31 March 2018 a one way rental fee of $300 applies

South to North Rentals
- Pick-up 01 April 2017 to 31 October 2017 no one way rental fee applies
- Pick-up 01 November 2017 to 31 March 2018 a one way rental fee of $250 applies

Driver’s Licence and Minimum Age:
A current and full motor vehicle driver’s licence is required. If the driver’s licence is not in the English language then an international driver’s licence is also required. An accredited English translation will be accepted in lieu of an international driving permit. The driver’s licence must have been held for at least two years and be valid for the whole length of the rental. The original driver’s licence must be shown at time of pick-up when the driver is present.

Drivers must be 21 years of age or over. For drivers 75 years of age or over, a current medical certificate stating that the customer is fit to drive for the duration of the hire is required upon vehicle collection.

L.P. Gas Refill Service Fee: (Included in the Star Pack)
The gas bottle(s) is supplied full. A service fee is payable on pick up of the vehicle:

  • NZD $25 - Aquila RV
  • NZD $35 - Pandora RV & Hercules RV

The gas bottle can be returned empty to Star RV at the completion of the rental. The fee applies for each part of a multiple rental.

Additional Extras:

Additional Extras
Camping Table (Included in the Star Pack) NZD $24 per rental
Camping Chairs (Included in the Star Pack) NZD $17 each per rental
Snow Chains (Included in the Star Pack) NZD $50 per rental (must be pre-booked)
Heater / Fan (Included in the Star Pack) $15 per rental
GPS (Included in the Star Pack) $10 per day up to a maximum of $100 per hire
Toilet Chemicals $2.50 each

Baby Seats: (Included in the Star Pack)
Baby seats (must be pre-booked) suitable for children from 6 months to 3 years of age can be fitted to the Motorhome Range. Cost is NZD $30 each per rental. Baby seats can only be fitted in selected models. Baby Seats are always on request. Children under 6 months of age cannot be accommodated in any of the Motorhomes.

Booster Seats: (Included in the Star Pack)
A booster seat (must be pre-booked) suitable for a child between 3 and 8 years of age can be supplied for the Motorhome Range. Cost is NZD $30 each per rental. Booster seats can only be fitted in selected models. Booster Seats are always on request.

First Aid Kits:
A First Aid kit is supplied in every vehicle. If the seal is broken or the kit is not returned the kit becomes the property of the renter and a NZD $50 fee is charged when the vehicle is returned.

Multiple Rentals:
Consecutive Star RV Motorhome/Campervan rentals on standard rates can be combined to qualify for a long-term discount rate. Rentals in the United States of America, Australia and New Zealand on Star RV, Apollo, Cheapa Campa and Hippie Camper can be combined to obtain a long-term discount rate, providing travel is within a 3 month period. If drop off of a vehicle and pick up of a new vehicle occurs on the same day then a day each will be charged per respective vehicle. Multiple rentals are treated as separate rentals under the one way fee and minimum rental period conditions.

Ferry Reservations:
Ferry reservations can be dificult to manage during high season. We recommend that a reservation is made for a 7.3m vehicle on the ferry, irrespective as to the size of the motorhome reserved, to avoid complications due to possible upgrades.

Travel Restrictions:
Two Wheel Drive Vehicles can only be driven on sealed/bitumen roads. The only exception to this is the last remaining kilometres of loose road surface on any major ski field access roads or any recognised campground access road less than 12 kilometres in length.

No vehicle shall be driven on Skippers Road (Queenstown), Ninety Mile Beach (Northland), Ball Hut Road (Mt. Cook), Bluff Road that runs between Kuatunu and Mataurangi and North of Colville Township (Coromandel Peninsula).

Star RV reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the rental period.

Change of Drop Off Destination:
If the renter wishes to change the drop off destination after the rental has commenced, they first must obtain authorisation from Star RV. Subject to the change being approved, a minimum additional charge of NZD $750 will apply.

Repairs:
Although we run late model vehicles, it may happen that small repairs are required. Repairs up to NZD $100 may be affected without authorisation and will be reimbursed unless the damage is caused by the renter. For amounts over NZD $100, Star RV will need to be informed in advance. All vehicles are enrolled in the New Zealand Automobile Association and 24 hour emergency roadside assistance is available.

Infringements and Administration Fees:
Star RV reserves the right to charge the renter for any speeding, toll way or parking fines not reported on return of the vehicle. In addition to these costs, Star RV reserves the right to charge for associated administration costs for processing the fines (irrespective of liabilty). An administration fee of NZD $75 per fine will be applicable.

Change Of Vehicle:
Should the vehicle booked be unavailable through unforeseen circumstances, we reserve the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the renter to a refund.

Vehicle Category:
Vehicles cannot be requested by make or model, only by vehicle category.

Vehicle Age Guarantee:
All vehicles in the Star RV leet are less than 12 months old. This age is determined from the date the vehicle is irst on leet.

Voluntary Downgrade:
Should the renter decide to take a lesser vehicle than booked within 14 days of pick up or during the rental then they will not be entitled to any refund.

Limit of Liability:
In the event of no alternative vehicle being available to the renter our liability is limited to a refund of the hire charge or in the case of mechanical failure (unless caused by the renter) the remaind of the hire period.

Important:
We reserve the right to refuse any rental at our discretion.

Animals:
Service dogs are permitted to travel in our vehicles with prior permission from Star RV. No other animals are permitted in our vehicles.

Smoking:
Smoking is not allowed in our vehicles.

PROTECTION PACKAGE

Personal Injury:
New Zealand legislation provides limited coverage for personal injury. Star RV strongly recommends that all people travelling in New Zealand take out their own personal travel insurance.

Property Damage:
The Vehicle is insured for damage to it or damage to the property of a third party. However the renter is responsible up to the amount of the applicable Liability for the cost of such damage to third party property, or to the rented Vehicle. The Liability applies in respect of each claim, not per rental. In addition to the Liability an administration fee of NZD $75 will be charged per claim.

The Liability is applicable regardless of who is at fault and must be paid at the time the accident is reported to Star RV, not at the completion of the rental Period. Star RV reserves the right to charge the renter for any vehicle damage including Third Party property damage not reported on return of the vehicle.

Standard Liability:

Cost per day
Bond
Liability
Standard Liability
Included
$7,500
$7,500
Liability Reduction Option (VIP Cover)**
(included in the Star Pack)
$47*
(max charge $2,350
ie 50 day rentals)
$250
$250

* The minimum amount payable for each reduction option per rental will be based on the minimum rental period applicable for your rental.
** Includes one windscreen, two tyres and demurrage. Should these amounts be exceeded the cost to repair or replace the items will not be covered and will be the responsibility of the renter.


Bond:
For security purposes, only a credit card can be used to provide a Bond. The credit card holder must be present and able to sign for the Bond upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle.

The Bond is fully refundable when the vehicle is returned to the correct location on time, is full of fuel and all other terms of the Rental Contract have been complied with. If there is damage to the vehicle on its return, the Bond will be used to cover the cost of such damage up to the amount of the relevant Liability. However, if the terms of the Rental Contract are breached and the Bond is insufficient to cover the damage then any extra cost will be charged. Refunds by credit card including bond refunds can take up to 15 working days depending on the renter's Financial Institution.

Bond Roll Overs are permitted for multi hires only within the and same country when the bond is banked.

Full Responsibility:
At all times the renter is responsible for:

  • Damage caused where the terms of Rental Contract have been breached.
  • Damage caused by negligence.
  • Damage caused to the Vehicle in any way by part or total water submersion or salt water.
  • Damage caused to the Vehicle by the renter’s wilful conduct.
  • Damage caused to the Vehicle by the use of snow chains.
  • Damage caused due to a single vehicle roll over.
  • Damage caused to the Vehicle when using the Vehicle in contravention of any legislation or regulation controlling vehicular traffic.
  • Damage caused to tyres and windscreen except where the Star Pack has been purchased
    Damage or loss caused to any personal belongings.
  • Damage caused due to use of incorrect or contaminated fuel.
  • Damage to the awning.
  • Damage to the overhead or underbody of the Vehicle except where the Star Pack has been purchased.

Travel Insurance:
We strongly recommend that renters ensure they take out the highest level of Travel Insurance.

Cancellation Fees:

If cancelled 91+ days prior to pick up - No FEE
If cancelled 90 to 22 days prior to pick up 10% of Total Rental (minimum $250)
If cancelled less than 7 to 21 days prior to pick up 20% of Total Rental (minimum $250)
if cancelled less than 7 days prior to pick up 50% of Total Rental (minimum $250)
If cancelled on the day of pick up or no show 100% Total Rental (minimum $250)
If vehicle is returned early No Refund available

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Telephone: (+61 3) 9584 0896 Fax: (+61 3) 9584 0840   Toll-Free Australia: 1300 663 854
Office Address: Office 3, 128 Balcombe Road, Mentone, VIC 3194, Australia
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